Order Management Specialist

Visionworks; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

VSP Vision is seeking a Specialist in Order Management to provide frontline support to field operations. You will track updates to customer orders and perform receiving, shipping, and inventory tasks to maintain optimal delivery performance.

The role requires 1–3 years in customer service or order management, strong MS Outlook/Excel/database skills, and the ability to communicate clearly in English. Evening/weekend schedules may apply depending on business needs.

Qualifications

• High School Diploma, GED, or equivalent work experience required.
• 1–3 years in Customer Service or Order Management.
• Proficiency with Outlook, Excel, and databases.
• Lean/Green Belt training or certification is a plus.
• Optical industry experience is preferred but not required.

Responsibilities

• Handle incoming calls, emails or chats from retail associates.
• Assist associates by researching orders in multiple systems and resolving orders.
• Provide technical/product support or information to retail associates.
• Complete daily reports and data entry as required.
• Accurately documents associate requests and information.

Skills

Customer service

Order management

MS Outlook

Excel

Databases

Communication skills

Education

High School Diploma

GED

Equivalent work experience

Tools

Databases

Excel Spreadsheets

Job description

Posted Friday, September 4, 2026 at 5:00 AM

Summary:

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You will track and complete updates and modifications to customer orders that have been submitted to our central manufacturing facilities.You will perform various receiving, shipping and inventory functions in a timely and accurate manner to achieve and maintain an optimum delivery performance.

Pay Class and Pay

Pay Class: Full Time

Pay: $18.10 - $19.73 per hour

Handle incoming calls, emails or chats from retail associates in a professional and respectful manner.

Assist associates effectively by researching orders utilizing several supply chain systems and resolving customer orders

Provide retail associates with technical and product support or information

Complete daily reports and supporting paperwork along with data entry as required

Accurately captures and documents associate requests and information

Education:

High School Diploma, GED, or equivalent work experience preferred

Experience & Background:

One (1) to three (3) years in a related environment of Customer Service or Order Management services

Mastery and proficiency in use of Microsoft Outlook, Excel Spreadsheets, and Databases applications

Optical industry or ophthalmic lens processing experience is preferred but not required

Familiarity of basic problem solving tools and techniques along with comprehension of best practices and process standardization

Green Belt or lean training/certification or equivalent experience is a plus

Language Skills:

The ability to read and comprehend complex, English instructions, correspondence, and/or memos is required with the capacity to write correspondence relaying findings or procedures.

Strong verbal and written communication skills

Mathematical Skills:

Ability to perform the analytical mathematics demanded by both the ophthalmic and business functions is necessary.

Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and monetary.

Reasoning Ability

Ability to think logically in following procedures and instructions

General problem solving abilities

Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Essential Responsibilities related to Behavioral Characteristics:

Possesses Strong Attention to Detail

Possesses Strong communication and negotiation skills

Detail oriented and works with urgency and a high degree of accuracy

Handles confidential and personal information appropriately

Ability to tactfully handle stressful and difficult situations

Utilizes customer service best practices to improve performance.

Utilizes conflict resolution techniques to handle challenging situations

Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals

.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.