Order Management Specialist

Visionworks of America; San Antonio (TX); On-site; USD 25,000 - 27,000; Full time

Job summary

Visionworks of America seeks a Specialist in Order Management to provide front line support to field operators through written and verbal communications, and to analyze requests and issues in detail for accurate resolution.

You will track and complete updates to customer orders submitted to our central manufacturing facilities, and perform receiving, shipping and inventory activities to maintain optimum delivery performance.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in customer service or order management.
• Proficient in Outlook, Excel and databases.
• Optical/ophthalmic industry experience preferred but not required.

Responsibilities

• Handle incoming calls, emails or chats from retail associates professionally.
• Research orders across supply chain systems and resolve issues.
• Provide product and technical support or information.
• Complete daily reports and data entry as required.
• Capture and document associate requests accurately.

Skills

Microsoft Outlook

Excel

Databases

Lean training

Education

High School Diploma, GED, or equivalent

Job description

Summary

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You will track and complete updates and modifications to customer orders that have been submitted to our central manufacturing facilities. You will perform various receiving, shipping and inventory functions in a timely and accurate manner to achieve and maintain an optimum delivery performance.

Pay Class and Pay

Pay Class: Full Time
Pay: $18.10 - $19.73 per hour

Essential Responsibilities

• Handle incoming calls, emails or chats from retail associates in a professional and respectful manner.
• Assist associates effectively by researching orders utilizing several supply chain systems and resolving customer orders
• Provide retail associates with technical and product support or information
• Complete daily reports and supporting paperwork along with data entry as required
• Accurately captures and documents associate requests and information

Education

• High School Diploma, GED, or equivalent work experience preferred

Experience & Background

• One (1) to three (3) years in a related environment of Customer Service or Order Management services
• Mastery and proficiency in use of Microsoft Outlook, Excel Spreadsheets, and Databases applications
• Optical industry or ophthalmic lens processing experience is preferred but not required
• Familiarity of basic problem solving tools and techniques along with comprehension of best practices and process standardization
• Green Belt or lean training/certification or equivalent experience is a plus

Language Skills

• The ability to read and comprehend complex, English instructions, correspondence, and/or memos is required with the capacity to write correspondence relaying findings or procedures.
• Strong verbal and written communication skills

Mathematical Skills

• Ability to perform the analytical mathematics demanded by both the ophthalmic and business functions is necessary.
• Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and monetary.

Reasoning Ability

• Ability to think logically in following procedures and instructions
• General problem solving abilities
• Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers, printers and machines). Limit weight for lifting, pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds, requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights, weekends and holidays.

Activity

Amount of Time: None
Under 1/3
1/3 to 2/3
Over 2/3

Stand
X
Walk
X
Sit
X
Use hands to finger, handle, or feel
X
Reach with Hands and Arms
X
Climb or balance
X
Stoop, kneel, crouch, or crawl
X
Talk or hear
X

Essential Responsibilities Related To Behavioral Characteristics

• Possesses Strong Attention to Detail
• Possesses Strong communication and negotiation skills
• Detail oriented and works with urgency and a high degree of accuracy
• Handles confidential and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possesses strong problem solving skills
• Utilizes customer service best practices to improve performance.
• Utilizes conflict resolution techniques to handle challenging situations
• Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Equal Opportunity Statement

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Additional Eligibility

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.