Order Management - Salesforce Distribution (TEMP)

Taconic Biosciences, Inc.; Mississippi; Remote; Full time

Job summary

A leading company in the biosciences sector is seeking a temporary Order Management team member. This role involves managing customer communications and ensuring data accuracy in Salesforce. Ideal candidates should possess strong communication skills and a proactive approach within a dynamic team environment.

Qualifications

• Minimum 1 year’s work experience in a customer facing role.
• Experience working in Salesforce and/or NetSuite.

Responsibilities

• Manage Salesforce distribution and customer complaints.
• Ensure accuracy of customer database.
• Coordinate communications with new customers.

Skills

Communication

Attention to Detail

Collaboration

Education

Associate degree

Tools

Salesforce

NetSuite

Job description

Temporary Position: Expected Assignment Length: 17 weeks

Are you someone who excels with communication, collaboration, and attention to detail? Are you interested in gaining or growing your experience working in the sciences? If so, we want to hear from you!

Location: Taconic Biosciences is seeking a temporary Order Management Salesforce Distribution team member to join our dedicated Customer Experience team in this remote position. Qualified candidates must be within 2 hours proximity to the Cambridge City, IN or Rensselaer, NY sites. This will be an estimated 17-week assignment. Relocation not available.

The Starting Pay: $20 per hour. Exact compensation may vary based on several factors. These factors include geographic location, experience, training, education, and local market conditions and could exceed the advertised salary range, however, please note that the upper end of the range is not guaranteed to be offered. This position is not eligible for paid holidays.

The Formal Schedule: Monday – Friday, 8:30am – 5:00pm EST.

The Role:

As a temporary Order Management Salesforce Distribution team member, you will play a pivotal role in our operations by ensuring seamless communication with both external and internal stakeholders. Your primary responsibilities will include managing Salesforce distribution, promptly entering customer complaints, and meticulously maintaining the accuracy of our customer database. You will be at the forefront of customer communication efforts, collaborating closely with stakeholders across departments. Your partnership with members of the Customer Facing organization will be essential in delivering exceptional service. Additionally, you will work alongside Customer Experience Management to optimize workflow and ensure service levels are consistently met.

This position demands a proactive approach within a dynamic team environment. Your keen attention to detail, problem-solving, and ability to make informed decisions will be crucial to the success of this role.

Core Responsibilities:

• Distribution of cases from an informational e-mail inbox.
• Enter and manage customer complaints/non-conformances in Order Quality Management (OQM).
• Enter all New Customer information in Salesforce.
• Responsible for ensuring customer master data is correct and maintained within Salesforce or NetSuite.
• Email customers certificate of analysis.
• Manage and contact customers for known transportation delays.
• Coordinate communications with new customers expecting first orders.
• Other duties as assigned.

Education and Experience:

• Associate degree from a 2-year college or technical school, or relevant experience and/or training at an equivalent level.
• Minimum 1 year’s work experience or relevant training, preferably in a customer facing role.
• Experience working in Salesforce and/or NetSuite.
• Superior communication skills both written and verbal.
• Ability to speak with all levels of an organization both internally and externally.
• Ability to actively listen and understand information presented and different points of view.

Allergen Disclosure:

Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding. While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction.

About Us:

With a history of over 70 years of excellence, Taconic Biosciences is a global team of the best problem solvers in the industry. We partner with our clients to develop winning research strategies that accelerate the discoveries for prevention and treatment of disease.

Taconic employees all over the world show up every day to deliver the best solutions for our clients while caring for ourselves, each other, and especially our animals. If you are a respectful, compassionate individual with a can-do attitude and a desire to do the right thing, we want you to join us!

Better Together at Taconic

Awareness, Action, & Respect. Taconic Biosciences is taking an active and intentional role in fostering a company culture that values and appreciates the uniqueness of all individuals, by promoting fairness and equity. Being you is what allows you to bring your best self to work. We are committed to making Taconic a safe and fair workplace for everyone. We are better together.

Taconic Biosciences is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, and all other categories protected by law.