Order Management Representative

Spectrum Brands; St. Louis (MO); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading consumer products company based in St. Louis, Missouri seeks a professional to support the Global Home Care Customer Care Team. The role focuses on order management and building customer relationships through effective communication. Ideal candidates have relevant educational background and experience in order management and customer service within the Consumer-Packaged Goods sector. This position offers a hybrid work model, requiring office attendance in Earth City on select days.

Qualifications

• Minimum 5 years of experience in lieu of degree accepted.
• 1+ years of experience in a business/office environment preferred.
• Customer Service/Order Management experience preferred.
• EDI experience preferred.
• Supply chain experience a plus.

Responsibilities

• Execute the order fulfillment process with internal and external customers.
• Build and maintain strong working relationships with customers and team members.
• Communicate delivery status and issues with customers.
• Utilize the SAP system for order management.

Skills

Multi-tasking

Customer focus

Collaboration

Negotiating skills

Excellent communication skills

Organizational skills

Education

Associates degree in Business or related field

Bachelor’s degree preferred

Tools

SAP

Microsoft Office (Excel and Word)

Job description

Division Information

The Home & Garden business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. We are a leading supplier of consumer products nationally for the home, lawn and garden, insect and weed control markets. We deliver groundbreaking products of exceptional value and top-notch quality to consumers with our well-recognized brands including Spectracide®, Hot Shot®, Cutter®, Repel®, Black Flag®, Garden Safe®, EcoLogic® and Liquid Fence®.

Job Summary

This position supports the Global Home Care Customer Care Team for day-to-day tasks. This includes, but is not limited to: order management, returns processing, communication with internal and external customers, publishing reports, and problem resolution. This role will work collaboratively among all division groups including Sales, EDI, Distribution, Transportation, Operations, Supply Chain, Finance, Credit, Trade Compliance, Regulatory and Offshore/backoffice teams. This role may handle a diverse customer base, including domestic, international, and inter-company.

Primary Duties & Responsibilities

Order Management – 40%

• Executes the order fulfillment process, which may include all activities from order booking to complete delivery of product, as well as monitoring and partnering with Offshore Team members and activities related to the assigned customer base.
• Executes the general sales order process, which may include direct customer interface, price hold review and action, problem resolution, analyzing, reporting, container bookings, customs documentation, etc.
• Ensures purchase order details are reviewed, updated and maintained until the order is closed.
• Analyze customer return requests and obtain required approvals; identify time critical situations and take appropriate action based on financial elements (return freight, distance from DC, product value, etc); process return orders to completion, which may include arranging pick-up from the customers locations.

Internal/External Customer Relationships – 40%

• Builds and maintain strong working relationships with customers, internal and external operations, and peripheral teams.
• Produces and publishes required reports and other data to internal and external customers.
• Communicates regularly with Sales team & support staff to ensure timely product delivery and prioritize shipping activities.
• Act as liaison with Sales, Distribution, and Supply Chain across multiple shipping and contact locations.
• Communicates delivery status and issues with customers.

Additional Functionality – 20%

• Compliance with all Sarbanes-Oxley (SOX) requirements and processes.
• Utilization of SAP system, EDI interfaces, and other programs.
• Ensure customer compliance, service level, fill rate and accuracy drive decisions and actions.
• Participates in strategic project initiatives as a contributing project team member.
• Identifies issues or trends; analyzes issues and proposes resolutions; escalates issues appropriately and timely.
• Performs other duties as assigned.

Education and Experience Profile

• Role not eligible for sponsorship
• Associates degree in Business or related field required. Bachelor’s degree preferred. Minimum 5 years of experience in lieu of degree will be accepted.
• Minimum 1 or more years of experience in a business/office environment with focus on Consumer-Packaged Goods preferred.
• SAP experience preferred.
• Customer Service / Order Management experience preferred.
• EDI experience preferred.Supply chain experience a plus.

Required Skills

• Ability to multi-task and adapt to change.
• Demonstrated professionalism and dependability.
• Demonstrated collaboration and negotiating skills.
• Customer focused and action oriented.
• Ability to excel in a fast-paced, dynamic work environment.
• Ability to manage complex situations.
• Situational adaptability.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Accomplished user of Microsoft Office (Excel and Word).

Work Environment

This position is hybrid. This position works in the Earth City office Tuesday & Wednesday.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.