Order Management Representative

Arista Networks, Inc.; California; On-site; USD 70,000 - 100,000; Full time

Job summary

Arista Networks, Inc. seeks an experienced Order Management professional to process partner and customer orders, manage shipping logistics, and ensure term accuracy in contracts. You will support RMAs and maintain service contracts while collaborating with Sales to resolve issues.

Required: 5+ years in sales orders management or software renewals, strong communication, and proficiency with Microsoft Office and Salesforce.com.

Qualifications

• 5+ years of experience in sales orders management and software maintenance renewals.
• Excellent attention to detail and ability to follow up with account reps and partners/customers.

Responsibilities

• Process purchase orders from partners and end-customers and produce sales orders.
• Ensure proper and accurate shipping logistics.
• Review key terms on customer and partner orders to ensure accuracy and adherence to agreements.
• Follow up on customer issues, including processing RMA requests.
• Ensure PO include requisite product support for switches on orders.
• Maintain installed base and service contract information.
• Collaborate with Sales to address special customer issues and renewals.
• Understand product offerings, licensing models, and renewal terms.
• Resolve backlogged orders and track cancellations.
• Support SOX compliance and other duties as required.

Skills

Orders management

Customer service

Attention to detail

Communication

Salesforce.com

Microsoft Office

Tools

Salesforce.com

Microsoft Office

Job description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

What You'll Do

Job Responsibilities:

• Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.

• Ensure proper and accurate shipping logistics

• Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements

• Follow-up on customer related issues, including processing RMA requests.

• “Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.

• Maintain thorough and accurate installed customer base and service contract information.

• Collaborate with the Sales team to understand any special customer issues and situations.

• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.

• Clearly understand all product offering, subscription and renewal licensing models.

• Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.

• Other duties/projects when required; particularly to help achieve SOX compliance

Minimum Job Requirements:

• Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years

• Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.

• Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.

• Must have demonstrated ability to work independently as well as in a team environment.

• Must possess excellent customer service skills with an orientation towards helping customers.

• Must thrive in a results-driven environment.

• Excellent oral and written communication skills and strong computer proficiency.

• Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com is desired

• Ability to review and interpret contractual terms and conditions.

• Knowledge of shipping logistics and shipping terms for North & South America

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.