Order Management Process Owner

Ultipro; Baton Rouge, Northern (LA, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

ESOP

Competitive Pay

Medical/Dental/Vision Insurance

Employer Paid Life Insurance

Paid Time Off

Job summary

AWC is seeking a Senior Order Management Process Owner to own the quote-to-order-to-fulfillment lifecycle as we prepare for a new ERP environment. You will define processes, establish governance, and drive adoption across Sales Operations, Customer Operations, and IT to minimize friction for customers and teams.

The role requires 8-12+ years in order management and related functions, with a strong focus on data quality, process documentation, and cross-functional collaboration to deliver

Qualifications

• 8-12+ years of experience in Order Management, Sales Operations, Customer Operations, Business Process Ownership, Operations Excellence, ERP readiness, or related functions.
• Strong understanding of quote-to-order, order-to-cash, customer fulfillment, and ERP-enabled processes.
• Proven ability to own enterprise business processes, establish governance, clarify decision rights, influence senior stakeholders, and drive adoption across cross-functional teams.
• Experience developing process documentation, workflow maps, business requirements, KPIs, and operational reporting.
• Strong analytical, facilitation, communication, and stakeholder management skills to translate challenges into scalable designs.
• Working knowledge of Lean, Six Sigma, BPM, ERP implementations, workflow automation, or related environments.

Responsibilities

• Own the enterprise quote-to-order-to-fulfillment process model, including workflow standards, governance, and accountability for execution.
• Build and maintain process documentation, workflow maps, requirements, handoff definitions, and operating standards.
• Identify and resolve ownership gaps, friction, data defects, handoffs, inefficiencies, and risks
• Partner with Sales Ops, Customer Ops, Inside/Outside Sales, Order Management, Supply Chain, IT, and PDML to improve workflows and accountability.
• Prescribe process requirements before ERP configuration decisions to minimize manual intervention and friction.
• Lead change management for process improvements, ERP readiness activities, workflow automation, and approvals.
• Develop metrics, reporting, and root-cause insights translating issues into measurable improvements.

Skills

Order Management

Sales Operations

Customer Operations

Business Process Ownership

ERP Readiness

Governance

Stakeholder Management

Process Documentation

KPIs & Metrics

Root-Cause Analysis

Facilitation

Lean / Six Sigma

Job description

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

The Order Management Process Owner provides enterprise ownership for AWC’s quote-to-order-to-fulfillment process. As AWC prepares for a new ERP environment, this senior-level role will define, prescribe, and govern the business process required to execute order management with minimal friction for customers, team members, and supporting systems. This role builds a foundational understanding of order management processes independent of the ERP used for order entry, then drives process discipline, clear accountability, change management, data quality, and adoption across Sales Operations, Customer Operations, Order Management, Supply Chain, Operations, Customer Support, IT, and PDML.

This is a Hybrid based role the will require frequent presence on site, candidate should live within reasonable commuting distance to either our Deer Park TX or Baton Rouge LA offices.

How you’ll make an impact:

• Own the enterprise quote-to-order-to-fulfillment process model, including workflow standards, decision rights, business rules, controls, governance expectations, and clear accountability for execution.
• Build and maintain process documentation, workflow maps, requirements, handoff definitions, and operating standards that remain valid
• Identify and resolve ownership gaps, process friction, data defects, handoff issues, inefficiencies, and operational risks that weaken execution, delay fulfillment, or create customer friction.
• Partner with Sales Operations, Customer Operations, Inside Sales, Outside Sales, Order Management, Supply Chain, Operations, Customer Support, IT, PDML, and enterprise data governance to improve workflows, accountability, and customer responsiveness.
• Prescribe process requirements before ERP configuration decisions are made so the system supports the business with minimal manual intervention, rework, and friction.
• Lead change management for process improvements, system enhancements, ERP readiness activities, workflow automation, electronic forms, approvals, and exception-management practices tied to order management execution.
• Develop metrics, reporting, and root-cause insights that translate operational issues into measurable improvements in cycle time, order completeness, release readiness, scalability, and customer outcomes.

Skills you’ll need:

• 8-12+ years of experience in Order Management, Sales Operations, Customer Operations, Business Process Ownership, Operations Excellence, ERP readiness, or related business functions.
• Strong understanding of quote-to-order, order-to-cash, customer fulfillment, customer responsiveness, workflow handoffs, data quality, controls, and ERP-enabled business processes.
• Proven ability to own enterprise business processes, establish governance, clarify decision rights, influence senior stakeholders, lead change management, and drive adoption across cross-functional teams.
• Experience developing process documentation, workflow maps, business requirements, KPIs, operational reporting, exception-management practices, root-cause analysis, and continuous improvement roadmaps.
• Strong analytical, facilitation, communication, and stakeholder management skills, including the ability to translate operational challenges into scalable process designs and influence teams without relying solely on formal authority.
• Working knowledge of Lean, Six Sigma, Business Process Management, ERP implementation, workflow automation, industrial distribution, automation, manufacturing, process control, engineered solutions, or similar environments preferred.

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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