Order Management & Customer Liaison

The Reynolds Company; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Reynolds Company is seeking a Customer Account Specialist in Tyler, TX to serve as the primary contact for customers, ensuring correct product selection, pricing, and delivery. You will support outside sales and coordinate with internal teams to fulfill orders and resolve issues.

Ideal candidates have a bachelor’s degree or equivalent, strong communication skills, and experience with MS Office and ERP systems. This full-time role emphasizes accuracy, timeliness, and customer satisfaction.

Qualifications

• Requires Bachelor's degree or equivalent.
• 2+ years in operations, counter sales or electrical distribution preferred.
• Strong written and verbal communication.

Responsibilities

• Manages customer orders, changes, and cancellations via phone, fax, or other electronic channels.
• Determines pricing, delivery terms, and shipping instructions while maximizing margins.
• Provides product and technical information, expediting, and tracking missing or delayed shipments.
• Coordinates with purchasing, operations, finance, and sales to ensure timely delivery and accurate billing.
• Identifies upsell opportunities and suggests alternatives when requested products are unavailable.

Skills

Customer service

Pricing negotiation

Order management

Communication

Education

Bachelor's degree or equivalent

Tools

MS Office

ERP system

Job description

The Reynolds Company is seeking a Customer Account Specialist in Tyler, TX to serve as the primary contact for customers, ensuring correct product selection, pricing, and delivery. You will support outside sales and coordinate with internal teams to fulfill orders and resolve issues.

Ideal candidates have a bachelor’s degree or equivalent, strong communication skills, and experience with MS Office and ERP systems. This full-time role emphasizes accuracy, timeliness, and customer satisfaction.