Order Fulfillment Specialist

Associated Materials Innovations; Yuma (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading building products company is seeking an Order Fulfillment Specialist to manage customer order communications and coordinate fulfillment execution. The ideal candidate will have a Bachelor's degree and 2-4 years of experience in order fulfillment or a related field. Key responsibilities include ensuring real-time visibility of order status and proactive communication with customer service. This position offers full-time employment with competitive compensation.

Qualifications

• 2-4 years of experience in order fulfillment, production coordination, customer service, or plant manufacturing environment.
• Proven track record of managing customer expectations and resolving complex fulfillment issues.
• Strong analytical skills with ability to identify root causes and prioritize competing demands.

Responsibilities

• Manage customer order communications and maintain accurate order status.
• Coordinate fulfillment execution for standard orders, remakes, and expedites.
• Proactively communicate fulfillment issues to Customer Service.

Skills

Customer Service Orientation

Problem-Solving

Attention to Detail

Communication Skills

Cross-Functional Collaboration

Education

Bachelor's degree in Supply Chain, Manufacturing, Business Administration, or related discipline

Tools

Order Management Software

CRM platforms (Salesforce)

Microsoft Office Suite

Job description

Who We Are

Associated Materials, LLC combines a rich history in innovation with an unwavering commitment to continuous improvement and the customer experience. We provide exterior building products that have helped build homes and communities across North America and are poised for future growth.

Position Summary

The Order Fulfillment Specialist is a plant‑embedded resource responsible for managing customer order communications, maintaining accurate order status in plant systems, and coordinating fulfillment execution for standard orders, remakes, and expedites. This position serves as the primary point of contact between the plant and Alside Customer Service and Sales teams, ensuring real‑time visibility, proactive issue resolution, and seamless information flow.

What To Expect

Customer Communication & Order Management

• Serve as the single point of contact at the plant for Alside Customer Service and Sales inquiries regarding order status, expedites, and remakes.
• Respond promptly to internal and external customer requests for order information, delivery updates, and issue resolution.
• Proactively communicate fulfillment issues, production delays, or constraints to Customer Service before they impact customers or sales representatives.
• Maintain constant, professional communication between Customer Service, manufacturing, shipping, and sales teams.
• Document all customer interactions, issue resolutions, and order status updates in CRM systems to ensure Customer Service has access to current, accurate information.

Plant System Updates & Data Accuracy

• Maintain real‑time accuracy of order status, production changes, and shipping updates in plant order tracking and management systems.
• Update CRM and order management systems with current information on order flow, remakes, expedites, and fulfillment issues.
• Conduct regular audits of transaction details to ensure all order processing meets required accuracy, quality standards, and customer service levels.
• Monitor contracts or agreements for expiration or renewal; generate reports on order status and execution for stakeholders across the business.
• Ensure Customer Service and Sales teams have reliable, up‑to‑date information to eliminate "let me check with the plant" delays.

Backlog Management & Fulfillment Coordination

• Identify and resolve critical production and order flow interruptions or discrepancies that impact customer commitments.
• Drive down production backlogs and improve order fulfillment rates by coordinating with production scheduling, plant management, and shipping teams.
• Expedite orders as needed to meet customer delivery requirements; track expedited orders through completion.
• Coordinate with transportation providers to resolve delivery issues, correct shipping errors, or investigate carrier problems.
• Anticipate fulfillment issues and partner with local plant management to mitigate customer impact.

Process Improvement & Reporting

• Develop and maintain complete, accurate reporting for various stakeholders in the business (Customer Service, Sales, Plant Management, Operations Leadership).
• Provide guidance, training, and coaching to local production expediters or shipping coordinators (where applicable).
• Assist with the implementation of process changes, system updates, or workflow improvements to advance lead time and fill rate metrics.
• Collaborate with technical teams to resolve system issues or implement updates to order tracking tools.
• Recommend process improvements based on recurring issues, customer feedback, or operational inefficiencies.

What We're Looking For

• Bachelor's degree in Supply Chain, Manufacturing, Business Administration, or related discipline preferred. Equivalent combination of education and relevant experience will be considered.
• 2‑4 years of experience in order fulfillment, production coordination, customer service, or plant manufacturing environment.
• Experience working with order management software, CRM systems, and ERP platforms.
• Proven track record of managing customer expectations and resolving complex fulfillment issues.
• Customer Service Orientation: Ability to communicate professionally with internal and external customers, manage difficult conversations, and maintain composure under pressure.
• Problem‑Solving & Expediting: Strong analytical skills with ability to identify root causes, prioritize competing demands, and resolve issues quickly.
• Attention to Detail: Exceptional organizational skills with ability to manage high volumes of orders and maintain data accuracy.
• Cross‑Functional Collaboration: Demonstrated ability to work effectively across departments (Customer Service, Production, Shipping, Sales) and influence without direct authority.
• Flexibility & Adaptability: High level of flexibility to react immediately to inventory constraints, production issues, or urgent customer requests.
• Communication Skills: Excellent written and verbal communication skills; ability to clearly document actions and provide concise status updates.
• Technical Proficiency: Experience with Order Management Software, CRM platforms (e.g., Salesforce), and Microsoft Office Suite (Excel, Outlook, Word).
• Manufacturing Knowledge: Understanding of production scheduling, order flow processes, and plant operations preferred.

About Us

Associated Materials, LLC is part of a noble industry with more than 3,500 employees dedicated to enhancing the places we live with quality, innovative, and sustainable products. Headquartered in Cuyahoga Falls, Ohio, we are a leader in the building products industry, operating as three businesses: Associated Materials Innovations, Alside® and Gentek® Building Products.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job‑related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Wholesale Building Materials