Customer Service Representative

Gentek Building Products; Cuyahoga Falls (OH); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Associated Materials / Alside in Ohio is seeking a Customer Service Representative who serves as the end point of contact for customers and ensures issues are resolved to completion. The role requires a passion for meeting and exceeding customer expectations, and strong communication to uphold our reputation for following through on commitments.

Daily duties include maintaining accurate account information, onboarding new customers, handling credits and returns, providing pricing and product

Qualifications

• 3+ years customer service experience required.
• Hardworking and energetic with ability to handle a large volume of calls.
• Deadline & detail oriented.
• Strong communication and follow through skills.
• Ability to react well under pressure.
• Dependable with a strong sense of urgency.
• Familiarity with Salesforce and AS400 is a plus.

Responsibilities

• Maintain accurate and detailed customer account information and keep Territory Sales Manager informed of activities.
• Assist in onboarding new customers and explain how the business operates.
• Investigate issues and process credits, debits, and return authorizations to resolve customer issues.
• Provide current pricing information as needed.
• Supply product technical information and refer sophisticated inquiries to qualified personnel.
• Build customer relationships through outbound check-in calls.
• Maintain up-to-date product offerings and lead times.
• Notify customers and sales reps of potential missed shipments and revised dates.

Skills

Customer service

Communication

Follow-through

Problem solving

Tools

Salesforce

AS400

Job description

Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.

If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.

POSITION SUMMARY:

Founded in 1947, Alside is a leading manufacturer and distributor of exterior building products for residential and commercial remodeling and new construction markets.

The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.

DAY-TO-DAY RESPONSIBILITIES:

• Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
• Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business"
• Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
• Provide current pricing information as needed.
• Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
• Proactively build customer relationships through outbound check-in calls.
• Maintain accurate and current product offering and lead time information.
• Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
• Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
• Learn each function of the department, as applicable.

EDUCATION AND EXPERIENCE:

• 3+ years customer service experience required.
• Must be hardworking and energetic with the ability to handle a large volume of calls
• Deadline & detail oriented.
• Strong communication and follow through skills.
• Ability to react well under pressure
• Must be dependable, with a strong sense of urgency
• Demonstrate the Associated Materials Core Behaviors:
• Customer Focus
• Results Oriented
• Leader of Positive Change
• Precision
• Business Acumen
• Problem Solving
• Initiative
• Job Knowledge
• Have a good working knowledge of Sales Force and AS400 is a plus.

A brand of Associated Materials,Alsidehas been a leading manufacturer ofvinyl siding and accessories and vinyl windows and patio doors for theresidential and commercial remodeling and new construction markets for more than seven decades.

With our strong vertical integration of manufacturing, distribution, andinstallation, we provide a one-stop resource for high-quality buildingmaterials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than100 supply centers and has seven manufacturing facilities across the U.S.

Associated Materials . . Building Products Better

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Additional Information

$21.00/hour

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