Order Fulfillment Coordinator

Philips International; Murrysville (Westmoreland County); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

PTO

401k match

HSA

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking an Order Fulfillment Coordinator to serve as the primary contact for assigned customer accounts, delivering responsive support and ensuring customer satisfaction. You will manage inquiries, complaints, orders, and escalations while maintaining data accuracy in SAP and related systems.

The role collaborates with Sales, Manufacturing, Distribution and Supply Chain to support order fulfillment.

Qualifications

• 2+ years of experience in Order Management or Order Fulfillment.
• Proficiency with SAP (or similar ERP) and MS Office, especially Excel.
• Strong customer service and problem resolution skills.
• Experience solving non-routine product, pricing and shipping issues.

Responsibilities

• Serve as the primary contact for assigned customer accounts with responsive support.
• Manage customer inquiries, complaints, order requests and escalations with proactive communication.
• Maintain customer master data across SAP and related systems for accuracy.
• Collaborate with Sales, Manufacturing, Distribution, and Supply Chain to support order fulfillment.
• Resolve backorders, pricing concerns, and drive positive customer outcomes.

Job description

Order Fulfillment Coordinator

Your role: Serving as the primary point of contact for assigned customer accounts, delivering responsive support and ensuring a high level of customer satisfaction. Managing customer inquiries, complaints, order requests, and escalations while setting clear expectations and providing proactive communication throughout the resolution process. Maintaining the integrity of customer master data across SAP and related business systems to support operational accuracy and business continuity. Overseeing account updates related to hierarchies, acquisitions, mergers, closures, and data governance initiatives while supporting ongoing data quality improvements. Analyzing customer performance metrics, account trends, and key performance indicators to identify risks, opportunities, and areas for service enhancement. Generating and distributes customer-specific reports that support decision making and continuous improvement efforts. Collaborating closely with Sales, Manufacturing, Distribution, Supply Chain, and other cross-functional teams to support customer needs and ensure successful order fulfillment. Partnering with internal stakeholders to resolve complex issues, manage backorders, address pricing concerns, and drive positive customer outcomes. Applying strong problem‑solving and quality‑focused practices to identify and resolve customer and operational challenges. Implementing both corrective and preventative solutions while adhering to established quality procedures, standard work processes, and continuous improvement initiatives.

You're the right fit if: You’ve acquired 2+ years of experience in Order Management, Order Fulfillment or a similar discipline.

Your skills include:

• Working knowledge of SAP (or similar ERP) and MS Office programs, including Excel.
• Strong customer service and problem resolution skills.
• Experience solving non‑routine product, pricing and shipping issues (highly desired).

You have a High School Diploma or Vocational Education.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You’re ana strong communicator, both written and verbal.

How we work together

For our office-based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

Philips Transparency Details The pay range for this hourly position in PA is $22.00 to $34.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes:

• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement
• much more

Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Equal Employment Opportunity

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

At Philips, we believe that every human matters.

As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.

The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That is why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.

When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section503 of the Rehabilitation Act of1973, the Vietnam Veterans’ Readjustment Act of1974 and TitleI of the Americans with Disabilities Act of1990, applicants that require accommodation in the job application process may contact888-367-7223, option 5, for assistance.

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