Order Fulfillment Administrator

Optimal Ticketing; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

A leading company in entertainment solutions is seeking an Order Fulfillment Administrator for their remote support team. This entry-level role involves managing ticket inventory and ensuring excellent customer service while offering growth opportunities within a dynamic environment.

Benefits

Insurance

401(k) with company match

Paid time off

Holiday pay

Qualifications

• Entry-level position for self-starters with room for advancement.
• Prior experience handling customer requests is beneficial.
• Strong PC skills with the ability to learn multiple systems.

Responsibilities

• Manage ticket inventory and customer inquiries.
• Collaborate with the team and ensure service standards.
• Provide accurate information on inventory availability and order status.

Skills

Customer Service

Communication Skills

Detail-Oriented

Teamwork

Job description

Join to apply for the Order Fulfillment Administrator role at Optimal Ticketing

Join to apply for the Order Fulfillment Administrator role at Optimal Ticketing

Job Title: Order Fulfillment Administrator

Worksite Location: Remote

Work Schedule: Full time

Hours: Tuesday through Saturday 8:30 AM to 5:00 PM EST

Benefits (Full Time): Insurance, 401(k) with company match, paid time off, holiday pay

Position Overview

We are seeking a candidate who is customer service oriented and has a demonstrated passion for exceeding customer expectations. The Order Fulfillment Administrator is an entry level position for a self-starter, with room for advancement, in a growing company, and responsible for providing support to our clients and customers. If you are positive and enthusiastic about helping customers and working in a team environment, this may be the right job for you.

Responsibilities And Duties

Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions. Other duties include:

• Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests
• Collaborate with the team to ensure department coverage is met
• Provide excellent customer service, always putting the customer first
• Ensure established productivity and service standards are consistently met
• Serve as a resource to other team members
• Duties as assigned
  
  
  

Abilities And Skills

• Prior experience handling customer requests, analyzing and solving customer issues or concerns
• Excellent written and verbal communication skills, presenting a friendly and professional telephone manner and grammatically correct, and concise written correspondence
• A genuine commitment to providing a positive customer experience
• Ability to manage several tasks simultaneously during peak work periods
• Strong attention to detail, maintaining accuracy while meeting deadlines
• Strong team player with flexibility to help other and work additional hours as needed
• Strong PC skills, including the ability to learn and use multiple complex systems
• Aptitude for numbers
• An interest in sports and entertainment
  
  
  

Minimum Qualifications

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for at least 4-6 hours per day
• Ability to utilize phone for approximately 2-4 hours per day
  
  
  

We maintain a drug free workplace. All successful candidates must submit to criminal background check and a drug screening. Optimal Ticketing is an equal opportunity employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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