Order Expediter Sales - Inside Sales

Builders FirstSource; Clearwater (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

People-first culture

Job summary

A leading building materials supplier in Clearwater, Florida, seeks an Order Expeditor to ensure timely customer order processing. The role involves monitoring sales orders, addressing potential delivery issues, and facilitating communication across teams. Candidates should have a high school diploma and at least 5 years of relevant experience, along with strong customer service skills. This position offers a supportive culture with competitive benefits.

Qualifications

• 5+ years of related experience or equivalent combination of education and experience.
• Ability to perform each essential duty satisfactorily.
• Strong multitasking and prioritization to manage multiple orders.

Responsibilities

• Monitor and expedite sales orders and fulfillment.
• Identify sales orders at risk of delivery failure.
• Change orders to facilitate order processing.
• Work on business processes to clear pathways for orders.
• Understand end-to-end processes across teams.

Skills

Excellent customer service skills

Excellent verbal and written communication skills

Excellent problem-solving skills

Ability to compose effective reports

Ability to organize and multitask

Proficient in Microsoft Office, particularly Excel

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

The Order Expeditor is a proactive, problem-solving role that ensures timely and accurate customer order processing. This position reviews the end-to-end process from sales order management to invoicing, including pricing, purchasing and inventory, to ensure accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and expedite sales orders and order fulfillment, coordinate with teams to address roadblocks
• Identify sales orders at risk for outbound delivery failure
• Change orders upfront (e.g., substitutions, backorders, POs) to get it through warehouse, transportation and invoicing
• Work on the business process to proactively clear the pathway for customer orders
• Understand the end-to-end process and help facilitate sales orders across functional teams

• Monitor the following activities to stay informed of possible issues related to:
• returns and billing blocks
• special orders, back orders, and pricing blocks
• purchase requisitions, purchase orders and inventory, and delivery

• exception reporting to coordinate with relevant teams
• Complete daily checklist activities
• Understand the Available-to-Promise (ATP), Back Order, and Material Replenishment Planning (MRP) processes and when to intervene
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and 5+ years of related experience; or an equivalent combination of education and experience.

COMPETENCIES

• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent problem-solving skills and ability to work independently
• Ability to compose effective and efficient reports and correspondence
• Ability to organize, prioritize, and efficiently multitask
• Proficient computer skills with Microsoft Office Products, in particular Excel

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Work is in an office setting and generally sedentary, but position may involve walking or standing for brief periods of time.
• May be required to occasionally lift, carry, push, pull or otherwise move objects up to 25 pounds.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings visit www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.