Order Entry Technician

Polaris Pharmacy Services

Norfolk (VA)

On-site

USD 22,000 - 30,000

Full time

10 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Tuition Reimbursement

PTO

Career Growth

Job summary

Polaris Pharmacy Services of Virginia is seeking an Order Entry Technician to accurately enter prescriptions and refills while delivering courteous customer service. The role requires understanding patient information and adhering to HIPAA and safety policies, with a focus on accuracy and efficiency.

The position emphasizes timely entry, response to inquiries, and ongoing process improvements across the pharmacy system.

Qualifications

High School diploma or equivalent required.
Pharmacy technician license/certification required by state regulations.
Minimum of 1 year as a pharmacy technician (long-term care preferred).

Responsibilities

Enter new and refill prescriptions into the pharmacy system.
Address and respond to customer inquiries and requests.
Contribute to continuous improvement of client services, policies and procedures.
Comply with safety, attendance and dress code policies.
Follow HIPAA regulations and government requirements.
Other duties as assigned; tasks may vary with business needs.

Skills

Medication knowledge

Alpha-numeric data entry

Prescription reading

Basic math

SIG codes

MS Office

Education

High School diploma

Pharmacy technician license/certification

Tools

Excel

Word

Outlook

Job description

Job Details

Job Location: Polaris Pharmacy Services of Virginia - Norfolk, VA 23513Position Type: Full TimeTravel Percentage: NoneJob Category: Pharmaceutical

WHO WE ARE

At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

Job Summary

The Order Entry Technician is responsible for entering prescriptions and refills into the pharmacy system with both speed and accuracy. These technicians must be responsive and courteous when addressing customer needs. Successful technicians are dedicated to meeting the expectations and requirements of internal and external customers, understanding customer information, and using it to improve the products and services they deliver. Their responsibilities include entering new and refill prescriptions, resolving customer questions and requests, contributing to continuous improvement, complying with safety policies, and adhering to applicable government regulations, including HIPPA.

Duties/Responsibilities

Enter new and refill prescriptions into the pharmacy system.
Address and respond to customer inquiries and requests.
Actively contribute to the evaluation and continuous improvement of client services, policies, and procedures.
Comply with government and department policies regarding safety, attendance, and dress code.
Follow all applicable government regulations, including HIPPA.
Ensure safety policy and procedures are consistently adhered to and practiced.
Other duties as assigned; Job duties may vary depending on business needs.

Qualifications / Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities

Knowledge of brand name/generic medications
Experience with alpha-numeric data entry.
Must have a basic understanding and ability to read and correct key prescriptions.
Basic math computation skills
Knowledge of SIG codes
Proficient in Microsoft Excel, Word, and Outlook required.
Able to read, write, speak, and understand the English language.
Able to work at a moderate speed.
Good organization/Attention to detail

Education and/or Experience

High School diploma or equivalent required
Pharmacy technician licenses/certifications required by state regulations and state of practice.
Minimum of one (1) year working as a pharmacy technician (long-term care pharmacy preferred)

Physical Demands

May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
May be necessary to work extended hours as needed
May lift and/or move up to 30 pounds

Holiday & PTO Policy

Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

Benefits for full time Employees