Order Entry Specialist - Dental Lab

Specialty Appliances Orthodontic Laboratory; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life and AD&D insurance

8 paid holidays

Paid time off

401(k) with company match

Job summary

Specialty Appliances Orthodontic Laboratory is seeking an Order Entry Specialist to accurately review prescriptions and enter digital or analog cases into our lab system. The role emphasizes high energy, attention to detail, and the ability to work overtime when needed to ensure timely production.

The position requires a High School diploma or GED, fluent English, and prior experience with dental terminology or dental labs is preferred.

Qualifications

• Must have strong keyboarding speed (45-55 WPM) and accurate data entry.
• Excellent attention to detail and accuracy in every case entry.
• Fluent reading, writing and speaking in English.
• Proficient computer skills and ability to navigate lab/software systems.
• Strong interpersonal skills and ability to collaborate across departments.

Responsibilities

• Review prescriptions and enter digital or analog cases into the lab system accurately.
• Enter all required information for each case and ensure completeness before production.
• Review doctor notes, scans, photos, and attachments for required data.
• Verify case type, material, shade, due date, tooth numbers, and special instructions.
• Identify missing or unclear information and communicate with relevant teams.
• Maintain orderly, accurate, and timely digital records.

Skills

Typing 45-55 WPM

Attention to detail

English fluency

Computer skills

Teamwork

Education

High School diploma / GED equivalency

Job description

Description

At our dental laboratory, we manufacture custom-made dental prosthetics that change lives every day—and you can help us make a difference!

As an Order Entry Specialist, you'll be the critical first step in our production process, accurately reviewing prescriptions and entering digital or analog cases into our lab system. This fast-paced role requires high energy, a positive attitude, typing speeds of 45-55 WPM, sharp attention to detail, and the flexibility to work some overtime as needed to ensure every case is crafted accurately and on time.

Schedule: Monday through Friday, 9:00 am - 6:00 pm (with overtime as needed)

MINIMUM QUALIFICATIONS

• High School diploma, GED equivalency, or currently enrolled


• Ability to read, write, speak, and understand English fluently, a must


• Knowledge and/or experience with Dental terminology preferred


• Dental lab or dental office experience preferred.


• Prior order entry, case review, invoicing, or administrative experience preferred.


• Must be dependable, organized, and accuracy-focused.


• Strong computer skills


• Strong people skills, clear speech, good grammar, and pleasant phone presence


• Ability to work collaboratively between departments


• Must possess a positive attitude and work well in a team environment


• Excellent attention to detail


• Ability to sit for extended periods of time

COMPETENCY REQUIREMENTS

• Reliable and consistent attendance and punctuality


• Ability to remain calm, courteous, and professional when dealing with all types of people


• Enter digital/analog cases into the lab system accurately and timely.


• Review prescriptions, doctor notes, scans, models, photos, and attachments for required information.


• Verify case type, material, shade, due date, tooth numbers, restoration type, and special instructions.


• Identify missing, unclear, or conflicting information before releasing cases to production.


• Communicate missing information or concerns to Customer Success, QC, or leadership as needed.


• Ensure digital files are attached and routed correctly.


• Ensure all case entries for the day have been entered.


• Maintain accuracy, organization, and consistency in case entry.


• Support production by ensuring cases are entered correctly the first time.


• Ability to understand and apply procedures and work instructions for areas of assignment


• Ability to understand and follow requirements of the quality system procedure as defined in standard operating procedures and work instructions


• Safeguard and protect confidentiality of company and patient information as defined by the company's Confidentiality Agreement


• Follow all safety requirements and wear appropriate PPE as required


• Understand how one's performance can impact the success of the organization and product quality

Benefits Available

• Medical, Dental, and Vision Insurance


• Short-term Disability Insurance


• Life and AD&D Insurance


• 8 Paid Company Holidays (after 90 days)


• Paid Time Off (after 1 year)


• 401(k) with company match

EQUAL OPPORTUNITY EMPLOYER

This job description reflects the core responsibilities of the position but is not intended to be an exhaustive list of all duties. The organization may assign additional tasks or responsibilities as business needs evolve.