Order Entry Coordinator, Media & Entertainment

Netflix; Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Job summary

Netflix in Honolulu manages the end-to-end order entry for campaign schedules, balancing inventory and ensuring accurate data across systems. You will support the full lifecycle of campaigns, escalating fulfillment challenges and ensuring timely processing under moderate supervision.

The role requires meticulous attention to SOPs, cross-functional collaboration with sales and support, and the ability to work flexible hours including nights and weekends as needed.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Input and process linear and non-linear advertising orders, including complex schedules and creative assets.
• Audit orders to ensure data accuracy and compliance with SOPs (Priority Code, Inventory Type, Revenue Type, client signatures, LUR, dollars balancing).
• Track orders in online and CRM systems; notify sales/support/NCC of issues.
• Coordinate order entry across systems and ensure timely processing of advanced media orders (DAI, VOD, iTV).
• Work with cross-functional teams and maintain reliable attendance, including nights and weekends as needed.

Education

High School Diploma / GED

Job description

Job Summary

Responsible for coordinating all linear and digital order entry of assigned campaigns, including checking inventory and escalating any challenges with fulfillment of assigned campaigns. Provide order entry support for the full life‑cycle of the campaign. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

• Input and complete the processing of linear and non‑linear, most complex advertising schedules, including, but not limited to, entering buy sheets, agency orders and closed deals.
• Comply with all standard operating procedures (SOPs) for linear order entry, including, but not limited to, Priority Code, Inventory Type, Revenue Type, Client Signatures, LUR Compliance, Dollars Balancing, Client Profiles, as well as ensuring breakdown and header data adheres to current guidelines.
• Input and audit to ensure timely tracking of sports and high‑profile events and packages for sales in special event tracker and/or relevant market trackers.
• Review and evaluate all online orders for clearance using available reporting and systems. Communicate any issues discovered to management and/or appropriate leadership.
• Download/transfer electronic order files in accordance with current guidelines and client expectations.
• Enter notes on the order lines in the linear order management system and provide appropriate notifications to sales, support and NCC, as applicable, through established standard operating procedures (SOPs).
• Enter most complex online orders into the digital order management system and related systems, ensuring all quality control measures are followed and accurate copy is confirmed.
• Check inventory for orders and communicate any needs for changes/revisions based on results and expectations.
• Execute orders by creating records in the customer relationship management (CRM) system for support initiated orders.
• Complete and process all new client set up requests in the CRM and all related systems.
• Assist in the processing of all advanced media orders, including Digital Ad Insertion (DAI), Video‑on‑Demand (VOD) and interactive TV (iTV).
• Act as subject matter expert and participate in testing of digital order management system and related systems as necessary.
• Maintain regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Equal Employment Opportunity Statement

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

2‑5 Years