Order Coordinator (OC) - Care Navigation (Per diem)

Montage Health; Monterey (CA); On-site; USD 53,000 - 71,000; Part time

Job summary

Montage Health seeks an Order Coordinator to streamline patient flow across the healthcare system. Operating within a centralized Hub, the OC will prioritize diagnostic, procedural, and therapeutic services in collaboration with C3s, nursing staff, and service departments.

The role focuses on managing itineraries, monitoring daily queues, coordinating transport, and ensuring timely service delivery. It requires strong communication, clinical knowledge, and the ability to navigate a fast-paced

Qualifications

• High school graduation or GED with 2+ years healthcare experience.
• Excellent interpersonal skills to communicate with clinical and service departments.
• Ability to interpret medical terminology accurately.
• Proficiency with computer systems for Hub and service areas.
• Ability to sequence multiple tests across service areas.
• Ability to manage multiple tasks in a fast-paced environment with critical thinking.

Responsibilities

• Centrally prioritizes inpatient service demand for OC Managed Service Areas; collaborates with Unit C3s as needed.
• Balances patient itineraries and clinical requirements with service area orders and resource availability.
• Monitors and manages daily work queues for OC Managed Service Areas; adjusts priorities and escalates as needed.
• Assists with transport requirements for OC Managed Service Areas; supports Self-Managed Areas as needed.
• Collaborates with nursing to communicate pre-procedure requirements and patient preparedness.
• Manages itineraries for patients with multiple services across all service areas to optimize scheduling.
• Keeps schedules accurate across OC Managed and Self-Managed areas and records delay reasons for rescheduling.
• Daily collaboration with Unit Leadership, Nursing, Service Area Resources and Central Scheduling to address barriers to patient progression; place holds when needed.
• Reviews daily queue validity for OC Managed Service Areas, identifies duplicates or mis-scheduled orders and escalates.

Skills

Interpersonal communication

Medical terminology

Computer systems

Sequencing tests

Multi-tasking

Critical thinking

Education

High School diploma / GED

Job description

Welcome to Montage Health’s application process!Job Description:The Order Coordinator (OC) is responsible for coordinating the prioritization and scheduling of diagnostic, procedural, and therapeutic services across the healthcare system. Operating within the centralized Hub, this role ensures efficient patient flow, timely service delivery, and reduced discharge delays by collaborating with Clinical Care Coordinators (C3s), nursing staff, and service departments.Key Responsibilities:Centrally prioritizes inpatient service demand, collaborating with Unit C3s as needed, for OC Managed Service Areas; ensures patients are scheduled based on organizational demand.Balances the patient’s Itinerary and clinical requirements with Service Area orders and availability of resources for OC Managed Service Areas. Supports Self-Managed Area with scheduling conflicts as needed.Proactively monitors and manages daily work queues for OC Managed Service Areas; adjusts service request priorities as needed and escalates issues as appropriate.Assists with managing transport requirements for OC Managed Service Areas. Supports Self-Managed Areas with transport as needed.Collaborates with nursing to ensure clarity and accountability for diagnostic service preparation. Assists with patient preparedness by communicating and monitoring pre-procedure requirements or preparation for OC Managed Service Areas.Manages itineraries for patients with multiple services across all service areas (OC Managed and Self-Managed) to create optimal patient itineraries.Assists service areas in keeping their schedules accurate throughout the day as needed (OC Managed and Self-Managed), capturing delay reasons when rescheduling or removing services from schedule.Collaborate daily with Unit Leadership, Nursing, Service Area Department Resources and Central Scheduling in addressing service event barriers to patient progression. Places pending orders on hold based on ongoing barriers to patient progression and communicates the holds appropriately.Review validity of orders in daily queue for OC Managed Service Areas. Identifies duplicates, incorrect, or orders that have potential to be scheduled outpatient and escalates accordingly. Works with other care coordination model resources to coordinate timely and safe outpatient services as appropriate.ExperienceTwo or more years of patient scheduling experience required; multiple service area experience preferred.Strong preference given to experienced radiology or cardiology technologist/technician or candidate with strong clinical judgment skills and differential knowledge of diagnostic, procedural and therapeutic areas within the acute care setting.EducationHigh School graduation or GED required with 2 or more years of healthcare related experience.Must pass orientation and initial competency assessment prior to independent assignment, and must complete and pass all annual competencies.Special Training/ SkillsExcellent interpersonal skills to effectively communicate with all clinical and service departments.Able to effectively communicate and understand medical terminology accuratelyProficiency with computer systems required for Hub and service areas.Ability to determine appropriate sequencing of multiple tests in various service areas.Ability to manage and prioritize multiple activities while working in a fast-paced environment.Must utilize critical thinking and creative problem-solving skills to address complex situations.Ability to use critical thinking and independent problem-solving skills to address complex situationsEqual Opportunity Employer#LI-ESAssigned Work Hours:Per Diem (8-hr shifts) variable day shift, rotating weekends and holidaysPosition Type:Per DiemPay Range (based on years of applicable experience):$38.56to$51.61The hours employees work determine when a shift differential is paid.Hourly Evening Shift Differential: $2.44Hourly Night Shift Differential: $3.65