Order Administrator

Knapheide-Truck-Equipmen; Flint (MI); On-site; USD 40,000 - 54,000; Full time

Job summary

Knapheide Truck Equipment Center in Flint, MI is seeking an Order Administrator to be the first point of contact for customers. This full-time role runs Monday–Friday, 7:30 AM–4:00 PM, handling inquiries, quotes, and order updates to support production and delivery schedules.

The successful candidate will manage quotes, coordinate with sales and production teams, and ensure timely communication with customers and dealers.

Qualifications

• Excellent verbal and written communication skills; ability to clearly convey information to customers and teammates.
• Strong customer service mindset and responsiveness to inquiries.
• Proficient in MS Office applications (Word, Excel, Outlook) for documentation and quotes.

Responsibilities

• Create and monitor production delays and tickets detailing impact to production scheduled units.
• Respond to customer and sales inquiries promptly and professionally.
• Serve as primary contact for sales to obtain order status, materials, and delivery details.
• Develop quotes for standard and custom truck equipment installations.
• Coordinate with Fleet to obtain approvals on order reviews and with Manufacturing for changes.

Skills

Communication skills

Customer service

Education

High School Diploma or GED

Associate's degree preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Knapheide Truck Equipment Center in Flint, MI is looking to hire an Order Administrator to be the first line of communication for our customers. Whether through providing exceptional customer service or resolving customer questions/concerns, this position is vital to the overall operational success of our company. This full-time position works Monday - Friday from 7:30 AM - 4:00 PM.

Reason to work with us:

• Stability - We've been in business since 1848


• Growth opportunities - Over 25 retail stores and upfit centers, and continued expansion


• Never Settle - We're committed to adapt, overcome, and continuously improve


• Collaborative, supportive, and engaging work environments


• North America's most popular manufacturer of work truck bodies and truck beds

What you will be doing:

• Create and monitor production delays and tickets itemizing impact to production scheduled units


• Interact with team members to receive and respond to customer and salespeople's inquiries in a timely manner


• Be the primary contact point for sales people to obtain order, materials, and delivery status information


• Develop quotes for standard and custom truck equipment installations


• Organize and manage complex quote reviews


• Report out updates for delays and holds on Fleet or Pool units


• Research and source new equipment and components required for quoting


• Manage chassis holds and releases


• Provides applicable build options or solutions for delays and production stoppages


• Administer and report out build changes as updated per delays and stoppages


• Coordinate with customers / dealers to obtain adequate information / estimates


• Coordinate with Management to obtain approvals on order reviews from Fleet work


• Coordinate with Knapheide Manufacturing to obtain approval for manufacturing changes

Experience you'll need:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers


• Excellent computer proficiency (MS Office - Word, Excel and Outlook)


• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service


• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices


• High School Diploma or GED; Associate's degree preferred