ORD Traffic Office Lead Agent

Swissport; Rosemont (IL); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Swissport is seeking a Traffic Office Lead Agent to support the Traffic Supervisor in daily operations, handling import/export cargo records and ensuring safety and quality standards. The role pays $23.70 per hour and includes health, 401(k) with company match, paid time off, sick time, and holidays.

Responsibilities include preparing airline and customs documentation, ensuring paperwork accuracy, and maintaining compliance with relevant laws and SOPs.

Qualifications

• Must have a high school diploma or GED.
• Strong oral and written communication skills.
• General office operations skills.
• Customer focus and quality awareness.
• Must be able to work flexible working hours.
• Willing to work in inclement weather conditions.
• Computer literate.

Responsibilities

• Prepare airline and customs documentation
• Comply with company’s Standard Operating Procedures (SOP) and policies
• Ensure paperwork is prepared timely and accurately
• Make sure paperwork related to the cargo is correct before release
• Assure proper compliance with local and international laws and regulations
• Follow Dangerous Goods Requirements and Regulations
• Comply with other general office duties as assigned

Skills

Oral & written communication

General office operations

Customer focus

Flexible working hours

Willing to work in inclement weather

Computer literate

Education

High School Diploma or GED

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Traffic Office Lead Agent assists Traffic Supervisor with daily operations. They verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.

The expected pay rate is $23.70/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Prepare airline and customs documentation
• Comply with company’s Standard Operating Procedures (SOP) and policies
• Ensure paperwork is prepared timely and accurately
• Make sure paperwork related to the cargo is correct before release
• Assure proper compliance with local and international laws and regulations
• Follow Dangerous Goods Requirements and Regulations
• Comply with other general office duties as assigned

Your profile

• High school diploma or GED equivalent
• Strong oral and written communication skills
• General office operations skills
• Customer focus and quality awareness
• Must be able to work flexible working hours
• Willing to work in inclement weather conditions
• Computer Literate

What we offer

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!