ORD Station Trainer - Cargo

Swissport International; Chicago, Northern (IL, KY); Hybrid; USD 56,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International seeks a Station Trainer to deliver classroom and on-the-job training, oversee airline-specific programs, and sign-off on competencies while acting as interim supervisor for new hires. The role ensures compliance with Swissport standards and drives training excellence across stations in the Americas region.

The position includes airline cargo operations training, detailed assessments, and ongoing coaching, with occasional travel up to 10% and a comprehensive benefits

Qualifications

• Minimum 1 year of industry experience in airline cargo operations.
• High School Diploma or equivalent demonstrating problem solving and stakeholder management.
• Ability to travel up to 10% across the US and Canada for duties.
• Ability to pass security clearance and hold a valid driver's license.
• Strong communication skills and influencing without authority for goals.
• Proficient computer skills; MS Office highly recommended.
• Customer service oriented with flexible shifts for training demands.
• Knowledge of adult learning, instructional design and evaluation methods.

Responsibilities

• Deliver training in instructor-led, virtual and e-learning formats.
• Oversee cargo operations training including final assessments and sign-off.
• Follow Swissport policies and safe work procedures in all tasks.
• Monitor station practices and promote best practices.
• Implement internal quality assurance and training audits.
• Assess staff training needs and maintain regulatory compliance.
• Maintain communication with SMEs to keep training relevant.
• Serve as role model and provide coaching to peers.
• Report training activity and maintain data accuracy.
• Support nearby stations and plan for new hire training needs.
• Deliver initial and recurrent training per global/local standards.
• Administer examinations and reports for training programs.
• Assist with new hire tracking and onboarding transitions.
• Support on-the-job coaching and coach development as tier-one support.
• Maintain currency in station operations and adapt to changes.

Skills

Training delivery

OJT & classroom

Assessment & sign-off

Safety procedures

Quality assurance

Education

High School Diploma

Tools

Microsoft Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Station Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise. As well as ensure company and customer services standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will deliver airline practical, and instructor led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Ground Handling operations.

The expected pay rate is $27.00 - $32.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Job Responsibilities

• Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials.
• Deliver and oversee detailed practical Cargo operations Classroom & OJT including final assessment and sign off as required.
• Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP).
• Actively monitor and promote best practices across the station.
• Implement internal quality assurance activities including operational audits.
• Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties.
• Maintain compliance levels across station.
• Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance.
• Act as a role model and display best practice behavior and procedures.
• Provide objective feedback and coaching to improve the performance and behavior of others.
• To report all training activity through recognized methods to ensure accurate tracking of training data.
• Support nearby stations as needed.
• Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Managers, local HR and Operations team(s).
• Deliver and facilitate initial and recurrent training in accordance with global and local standards.
• Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance.
• Assist with New Hire tracking process to ensure a smooth transition to the operations.
• Assist with on-the-job coaching program for designated area / functions and serves as tier one support for local certified coaches.
• Maintain currency in the operation.
• Perform other duties as assigned.

Your profile

• Minimum 1 years of industry experience in airline Cargo operations.
• High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.
• Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities.
• Ability to pass security clearance and possess a valid driver's license.
• Strong communications skills and ability to influence without authority to achieve a common goal.
• Working knowledge of computer systems: Microsoft Office Suite highly recommended.
• Customer Service oriented.
• Flexibility to work various shifts to accommodate training demands during off peak hours.
• Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
• Ability to work in a fast-paced, challenging and changing environment.
• Ability to create and delivery dynamic presentations, slide decks and training materials.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

At Swissport, we believe indiversity, equal opportunity, and the power of our values to drive our success. We are committed toprovidinga workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!