ORD Station Trainer - Ground Handling

Swissport International AG; Chicago (IL); On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Life insurance

Vision insurance

Dental insurance

Retirement plan

Job summary

Swissport International AG is seeking a Ground Handling - Classroom & OJT Trainer in Chicago, Illinois. This role involves delivering classroom and on-the-job training while ensuring compliance with company and customer service standards.

Ideal candidates should have at least one year of experience in airline ground handling operations, strong communication skills, and the ability to travel as required. The position includes comprehensive benefits such as health insurance, paid time off, and a 401(k) plan.

Qualifications

• Minimum 1 year of industry experience in airline Ground Handling operations.
• Ability to travel up to 10% throughout the US and Canada.
• Ability to pass security clearance and possess a valid driver’s license.

Responsibilities

• Deliver practical Ground Handling Classroom & OJT training.
• Maintain compliance levels across the station.
• Provide feedback and coaching to improve performance.

Skills

Airline Ground Handling operations

Ramp Handling experience

Strong communication skills

Customer Service orientation

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Job Summary

The Ground Handling - Classroom & OJT Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs and evaluating performance of employees at the station within their designated area of expertise, as well as ensuring company and customer service standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will deliver airline practical and instructor‑led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Ground Handling operations.

The expected pay rate is $27.00- $32.00/hour. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Job Responsibilities

• Deliver detailed training in various formats such as instructor and virtual instructor led training, e‑learning, self‑directed training, on‑the‑job training, and relevant training materials
• Deliver and oversee detailed practical Ground Handling Classroom & OJT including final assessment and sign off as required
• Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
• Actively monitor and promote best practices across the station
• Implement internal quality assurance activities including operational audits
• Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties
• Maintain compliance levels across station
• Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
• Act as a role model and display best practice behaviour and procedures
• Provide objective feedback and coaching to improve the performance and behaviour of others
• Report all training activity through recognised methods to ensure accurate tracking of training data
• Support nearby stations as needed
• Forecast & plan for new hire and recurrent training needs, which requires maintaining ongoing communication and coordination with Regional Training Managers, local HR and Operations team(s)
• Deliver and facilitate initial and recurrent training in accordance with global and local standards
• Administer required examinations and/or reports for training programmes in accordance with global and local standards to maintain compliance
• Assist with New Hire tracking process to ensure a smooth transition to the operations
• Assist with on‑the‑job coaching programme for designated area/functions and serve as tier one support for local certified coaches
• Maintain currency in the operation

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, and ability to adjust focus.

Your profile

• Minimum 1 year of industry experience in airline Ground Handling operations
• Must have extensive Ramp Handling experience
• High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities
• Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities
• Ability to pass security clearance and possess a valid driver’s licence
• Strong communications skills and ability to influence without authority to achieve a common goal
• Working knowledge of computer systems: Microsoft Office Suite highly recommended
• Customer Service oriented
• Flexibility to work various shifts to accommodate training demands during off‑peak hours
• Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
• Ability to work in a fast‑paced, challenging and changing environment
• Ability to create and deliver dynamic presentations, slide decks and training materials

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.