(ORD) Senior Supervisor, Hub Services

United Ground Express, Inc.; Chicago (IL); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Paid time off

Medical plan options

Flexible Spending Accounts

401(k)

Paid training

Transportation assistance

Annual incentive plan

Job summary

United Ground Express, Inc. is seeking a Senior Supervisor at ORD to oversee station personnel, ensuring adherence to safety, quality, and operational standards.

You will coach staff, monitor staffing levels, and maintain a positive work environment while delivering exceptional customer service. The role requires supervisory experience, the ability to work in a dynamic airport environment, and strong leadership and communication skills.

Qualifications

• High School Diploma and supervisory experience.
• Ability to work independently in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.

Responsibilities

• Provide coaching and direction to station personnel to achieve or exceed performance expectations.
• Ensure compliance with safety requirements and quality standards.
• Oversee scheduling and staffing to meet goals and service levels.
• Lead by example to deliver excellent customer service.
• Maintain positive employee relations and collaborative teamwork.
• Ensure proper training and duty understanding for all staff.
• Report injuries, incidents, and customer service issues promptly.
• Maintain safe, dependable, and efficient operations at all times.
• Perform other duties as assigned.

Skills

Supervisory experience

Independent worker

Fast-paced environment

Analytical thinking

Strong communication

Leadership

Valid driver's license

MS Office

Flexible schedule

Physical stamina

Education

High School Diploma

Job description

ORD CHICAGO O'HARE INTERNATIONAL AIRPORT

Salary Range / Hourly Rate

$55,620 - $58,000

Job Description

What to expect:

T he Senior Supervisoris responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.

How you will make an impact:

• Provide coaching and direction to the station personnel to achieve or exceed performance expectations.
• Ensure compliance with all safety requirements.
• Provides coaching and direction to achieve or exceed performance and quality standards.
• Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals.
• Set a positive example for the station team members to ensure excellent customer service.
• Maintain a positive work environment, strong employee relations and collaborative relationships.
• Demonstrate a calm demeanor during periods of high volume or irregular operations.
• Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service.
• Ensure all employees are properly trained and understand their assigned duties.
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed.
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times.
• Perform other duties as assigned.

What you will bring:

Required Experience, Qualifications & Skills:

• High School Diploma and previous supervisory experience
• Ability to work independently.
• Ability to work in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills with the ability to motivate and coach others.
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid)
• MS Office applications
• Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned.
• Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions.

Preferred Experience, Qualifications & Skills

• Experience supervising Union represented work group preferred.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Repetitive motions that may include the wrists, hands, and/or fingers.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• Ability to push, pull, and lift up to 70lbs on a consistent basis.
• Ability to pass all pre-screening clearances applicable to position qualifications.

Ability to communicate and interact with others in the English language, both oral and written.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

ORD Chicago International Airport

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Employer Privacy Policy

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .

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