ORD Ramp Services Supervisor

Swissport; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a team-oriented individual to efficiently manage and direct ramp activities, ensuring high-quality service for customers. The role emphasizes safety, staff supervision, and collaboration with airport authorities and OCC to meet daily workforce needs.

The position offers a full-time schedule with competitive benefits, including health, dental, vision, and a 401(k) program, along with paid time off, holidays, and tuition reimbursement.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum one year experience in ramp service or related field.
• Ability to work in a team environment.
• Knowledge about operation of Ground Service Equipment.
• Must possess strong organizational and multi‑tasking skills.
• Effective verbal and written communication skills.
• Must be able to work in all weather conditions.
• Flexible work schedule including evenings, weekends and holidays.
• Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance.

Responsibilities

• Manage and direct ramp activities to deliver high quality products/services to customers.
• Supervise staff to deliver excellent customer service.
• Maintain safety and performance standards.
• Develop good relations with customers and Airport authorities.
• Report irregularities and take appropriate action.
• Participate in internal and customer meetings.
• Conduct daily shift briefings and safety meetings/briefings.
• Liaise with OCC regarding daily workforce requirements.
• Perform daily/weekly audits.
• Build and maintain good management/workforce relations.
• Ensure workforce adherence to company policies and procedures.

Skills

Teamwork

Multi-tasking

Communication

Ground service equipment

Driver's license

Ramp experience

Education

High School Diploma

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

Job Summary

To efficiently manage and direct ramp activities to deliver high quality products/services to our customers.

The expected pay rate is $25/hr. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Supersize and manage staff to deliver excellent customer service
• Maintain applicable safety and performance standards
• Develop and build good relations with customers and Airport authorities
• Report irregularities and take appropriate action
• Participate and contribute to internal and customer meetings
• Conduct daily shift briefings
• Conduct safety meetings/briefings
• Liaise with OCC regarding daily workforce requirements
• Perform daily/weekly audits
• Build and maintain good management/workforce relations
• Ensure workforce adherence to company policies and procedures
• Other duties as assigned

Your profile

• High School Diploma or equivalent preferred
• Minimum one year experience in ramp service or related field
• Ability to work in a team environment
• Knowledge about operation of Ground Service Equipment
• Must possess strong organizational and multi‑tasking skills
• Effective verbal and written communication skills
• Must be able to work in all weather conditions
• Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance
• Flexible work schedule including evenings, weekends and holidays

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.