Orchids Server - On-Call

Halekulani Corp.; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Halekulani Corp. in Honolulu seeks a Restaurant Server to deliver attentive guest service at our signature dining venues. You will take and serve food and beverage orders, ensure accuracy, and maintain impeccable cleanliness and presentation throughout your shift.

Candidates should have at least a high school diploma and one year of server experience; knowledge of wine and liquor service is a plus. This full-time role reports to the Restaurant Manager and involves standing and lifting up to 50

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience as a Restaurant Server in a comparable environment.
• Liquor and wine service training or certification desirable.

Responsibilities

• Take guests’ food & beverage orders and serve dishes and drinks.
• Maintain cleanliness, sanitation and organization of assigned work areas.
• Inspect restaurant environment to ensure standards are met and rectify deficiencies.
• Keep up-to-date knowledge of menu items, wine by the glass and beverage offerings.
• Complete opening and closing side duties and guide bus persons to ensure optimal service.
• Perform proper check settlement, tip reporting and reconcile daily totals.
• Maintain confidentiality of guest information and hotel data.

Skills

Guest service

Attention to detail

Multi-tasking

POS systems

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America

Job Description

Posted Friday, July 10, 2026 at 4:00 PM

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to taking and serving food and beverage orders according to hotel specifications, courteously and efficiently. Collect and process guest check payments and performing closing reconciliation. Assist in preparation of the restaurant for service and maintaining cleanliness at all times while ensuring the Hotel’s standards of service.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Take guests’ food & beverage orders, utilizing suggestive selling techniques; serve food and beverage to guests.
• Maintain cleanliness, sanitation, and organization of assigned work areas at all times.
• Inspect restaurant environment to ensure standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Consistently maintain up to date knowledge of restaurant
• Table/seat/station numbers, room capacity, hours of operation, proper table set ups, and dress code of the restaurant.
• All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes in the restaurant.
• Particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• All menu items, prices, preparations, method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of preparation.
• Complete opening side duties as assigned.
• Complete closing side duties as assigned.
• Guide the activities of the assigned bus persons to ensure optimum service to guests.
• Perform proper check settlement, tip reporting and closing reconciliation procedures.
• Clean and reset tables immediately.
• Accommodate requests for information courteously.
• Resolve guest concerns ensuring satisfaction; notify management for correction, as appropriate.
• Maintain confidentiality of guest information and pertinent hotel data.
• Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Restaurant Manager and Assistant Manager, Manager on Duty

EDUCATION/EXPERIENCE

• High school diploma or equivalent vocational training certificate.
• Minimum one (1) year prior experience as a Restaurant Server in a comparable environment required.
• Prior culinary and guest relations training preferred.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

LICENSES/CERTIFICATIONS

• Liquor Commission Card as required by state law
• Certification of previous training in liquor, wine and food service highly desirable

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task, prioritize, organize and follow-up.
• Ability to maintain positive guest relations at all times.
• Knowledge and ability to access and input information into P.O.S.
• Must have knowledge of and strictly abide by state liquor regulations.

MENTAL DEMANDS

• Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
• Requires concentration, alertness and attention to detail.
• Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
• Must be able to work collaboratively with other team members.

PHYSICAL DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Seldom or Never

X

Climbing

X

Stooping, kneeling, crouching and/or crawling

X

Standing

X

Walking

X

Handling or fingering

X

Eye-hand-foot coordination

X

Use of vision

X

Activity

Less than 25 lbs.

25 to 50 lbs.

More than 50 lbs.

Pushing

X

Pulling

X

Lifting

X

Carrying

X

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the kitchen, prep area, stock areas, guest dining (front of house), and walk-in coolers and freezers
• Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen.
• Ability to carry/lift up to 50 lbs.
• Ability to stand/walk for up to 8 hours throughout work shift.
• Ability to reach up to 6 feet.
• Maintain stationary position for ½ to 1 hour throughout work shift.

COMMUNICATION DEMANDS

Activity

Over 2/3 of the time

About 2/3 of the time

About 1/3 of the time

Less than 1/3 of the time

Never

Talking (in-person) to co-workers

X

Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)

X

Talking (in-person) to the public (including guests)

X

Talking on the telephone and/or video conferencing

X

Written communication to co-workers

X

Written communication to business associates (i.e. outside contractors, vendors, etc.)

X

Written communication to the public (including guests)

X

Supervising employees or monitoring services provided by outside consultants, vendors and suppliers

X

Responding to written or verbal requests from co-workers

X

Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)

X

Responding to written or verbal requests from the public (including guests)

X

Training and/or giving verbal instructions

X

Training and/or giving written instructions

X

X

Receiving written instructions

X

Reading

X

Visiting and/or working at other work sites

X

WORK ENVIRONMENT

• Primarily outdoor, exposure to variable temperature conditions including outdoor hot/humid weather conditions.
• Exposure to variable, moderate noise levels.
• Will be in contact with chemicals and materials normally found in restaurant environments.

MATERIAL OR EQUIPMENT DIRECTLY USED

• None

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America