Oracle Utilities CSS Upgrade Business Validation Triage Lead

Accenture; Scottsdale (AZ); On-site; USD 110,000 - 210,000; Full time

Job summary

Accenture is seeking a seasoned CC&B/CCS domain expert to lead complex business validation during Oracle Utilities upgrades. You will manage triage, variance analysis, and defect resolution across multiple domains, using SQL, Azure data services, Power BI, and JIRA.

You will collaborate with cross-functional teams, drive data-driven insights to leadership, and travel as needed to support client engagements. A strong communication style and proven results are required.

Qualifications

• 7+ years hands-on Oracle CC&B/CCS domain experience across billing, GL, field activities.
• 5+ years SQL data analysis for Oracle Utilities.
• 3+ years in a business validation, triage lead, or test lead role on an Oracle Utilities project.
• 2+ years of Azure data services (Blob Storage, ADF, Azure SQL) in utility data pipelines.
• 2+ years of JIRA defect tracking and Power BI reporting in project delivery.
• Bachelor's degree or equivalent; minimum 12 years' work experience.

Responsibilities

• Lead Tier 1 and Tier 2 BV variance analysis across GL, Collections & Credit, Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.
• Own the daily BV triage cadence—review BV metrics, categorize variances, assign root cause, drive defect resolution.
• Create structured defect records with root cause analysis and remediation recommendations for functional and technical teams.
• Use SQL and Azure data tools to investigate variance root cause at data layer across GL transactions, batch processing, and ToDo management.
• Analyze BV patterns to surface systemic configuration or logic gaps by domain (GL, C&C, Field Activities, Letters, ToDos).
• Present domain-level trend analyses, defect aging, and open risk items to program leadership.
• Collaborate with functional leads, batch SMEs, and integration teams to resolve cross-domain BV issues.
• Maintain triage process documentation and BV dashboards using Power BI and JIRA.

Skills

Oracle CC&B

Oracle CCS

SQL

Azure

Power BI

JIRA

Data analysis

Communication

Education

Bachelor's degree

Tools

Blob Storage

ADF

Azure SQL

Job description

We Are:

Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index).

You Are:

A CC&B and CCS domain expert who specializes in business validation — the complex, multi-dimensional testing effort that confirms a CCS upgrade doesn't just work technically but accurately reproduces business outcomes across GL, collections, field activities, letters, and ToDos. You run triage like a program, not a task list. You are methodical, data-driven, and an expert communicator who can synthesize domain-level variance trends into leadership-ready insights. You know how to work across diverse workstreams and keep a high-volume triage cadence on track.

The Work:

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.

• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.

• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.

• Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.

• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.

• Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.

• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.

• Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's What You Need:

• Minimum 7 years of hands‑on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).

• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.

• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.

• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.

• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.

• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Bonus Points If:

• Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.

• Oracle Utilities CC&B or CCS certification.

• Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.

• Familiarity with letter template configuration and collections process design in CC&B or CCS.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 08/15/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $73,800 to $218,800 Cleveland $68,300 to $175,000 Colorado $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maine $62,800 to $161,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Virginia $68,300 to $201,300 Washington $80,200 to $201,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.