Oracle PharmNet Support Analyst

CereCore; United States; On-site; USD 45,000 - 115,000; Full time

Job summary

An established industry player is looking for an Application Support Analyst to enhance their healthcare IT services. This role involves leveraging your pharmacy background and customer service skills to support Cerner PharmNet applications. You will be responsible for troubleshooting user issues, ensuring compliance with service level agreements, and assisting with system upgrades. Join a dynamic team dedicated to optimizing healthcare solutions and making a significant impact in a clinical environment. If you're passionate about healthcare IT and eager to grow your expertise, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience with Cerner PharmNet.
• Strong understanding of hospital workflows and customer service.

Responsibilities

• Troubleshoot user issues and provide application support.
• Respond to customer incidents and ensure timely resolution.

Skills

Cerner PharmNet

Customer Service

Problem-Solving

Communication Skills

Multi-tasking

Education

Bachelor's degree in Pharmacy or related field

Job description

CereCore is seeking an Application Support Analyst to provide expert support for Cerner/Oracle Healthcare applications, specifically PharmNet, for our healthcare clients. In this role, you will leverage your pharmacy background, hospital workflow knowledge, and customer service experience to troubleshoot user issues, provide break/fix and build support, and ensure timely resolution of incidents and service requests. Working as part of the application support team, you will help meet defined SLAs, build application functionality, develop requirements, and assist with system upgrades — all to support the client’s strategic priorities and optimize system performance.

This is an excellent opportunity for individuals with hands-on experience in Cerner PharmNet who are eager to deepen their healthcare IT expertise while contributing to the success of a dynamic clinical environment.

Responsibilities

• Has a pharmacy background and an understanding of hospital workflows as well as customer services experience
• This person has experience providing break/fix and build support for PharmNet
• Key responsibilities include responding/troubleshooting customer incidents and service requests assigned to the support team, insuring timely response to tickets, meeting defined SLA’s and driving results to ensure the client’s strategic priorities are met
• They will also be responsible for building application functionality, developing requirements and assisting with upgrades

Requirements

• 3+ years Cerner PharmNet experience.
• Strong experience with Cerner PharmNet, including familiarity with:
• NDC stacking, IV set builds, virtual viewing synonyms, continuous IV synonyms, formulary management, dispense routing, e-prescribe registration, rev codes in cspricingtool, server cycling (Olympus), and Bedrock menus.
• Preferred (not required) understanding of:
• APA logic for products and IV sets, home med conversions, continuous premix products, Med Administration/BCMA workflows.
• Effective verbal and written communication, interpersonal, and problem-solving skills.
• Strong ability to multi-task and adapt to shifting priorities, demands, and timelines.
• Solid understanding of hospital workflows and a strong customer service orientation.

Education:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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