Oracle Fusion Operational Excellence Leader

Taylor Corporation; Minnesota; Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health plans

Dental

Vision

Wellness programs

Life and disability

401(k) with match

PTO

Holiday pay

Job summary

Taylor Corporation is seeking an experienced Oracle Fusion Operational Excellence Leader to drive ongoing support, optimization, governance, and continuous improvement across Finance, Supply Chain, Manufacturing, and Procurement. You will lead a diverse team, align initiatives with business strategy, and deliver measurable performance outcomes.

This role emphasizes end-to-end production support, incident and change management, KPI reporting, and collaboration with onshore and offshore analysts,

Qualifications

• 7+ years of ERP experience with at least 3-5 years in leadership.
• Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred).
• Experience managing production support in a complex enterprise environment.
• Strong vendor and offshore team management experience.
• Demonstrated experience establishing operational KPIs and governance frameworks.
• Excellent executive communication skills.

Responsibilities

• Own end-to-end production support for Oracle Fusion Applications.
• Lead incident, problem, and change management processes.
• Establish and monitor SLAs, KPIs, and operational scorecards.
• Oversee ticket backlog management and prioritization.
• Ensure system stability during quarterly Oracle updates.
• Team Management & Vendor Oversight.
• Lead and develop onshore and offshore functional analysts.
• Drive performance management, knowledge growth, and cross-training.
• Manage third-party partners and Oracle Support relationships.
• Conduct independence and capability assessments across team members.
• Promote automation and continuous improvement within support operations.
• Identify and prioritize enhancement opportunities aligned to business strategy.
• Drive automation of manual processes and reporting where feasible.
• Facilitate root cause analysis to reduce recurring incidents.
• Reporting & Performance Management.
• Develop executive-level dashboards tracking: Incident trends, Ticket volumes, SLA adherence, Automation progress, Enhancement pipeline.

Skills

ERP experience

Leadership

Oracle Fusion

Vendor management

KPIs & governance

Executive communication

Offshore mgmt

Automation

AI-enabled support

Tools

CPQ

OTM

Flexi-Pro

Job description

Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world’s leading brands and our employees’ careers by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for professionals like you. Want to be part of something powerful? It is time to look at Taylor.

Your Opportunity:

Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions.

Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities: Operational Leadership

• Own end-to-end production support for Oracle Fusion Applications
• Lead incident, problem, and change management processes
• Establish and monitor SLAs, KPIs, and operational scorecards
• Oversee ticket backlog management and prioritization
• Ensure system stability during quarterly Oracle updates
• Team Management & Vendor Oversight
• Lead and develop onshore and offshore functional analysts
• Drive performance management, knowledge growth, and cross-training
• Manage third-party partners and Oracle Support relationships
• Conduct independence and capability assessments across team members
• Promote automation and continuous improvement within support operations
• Continuous Improvement & Optimization
• Identify and prioritize enhancement opportunities aligned to business strategy
• Drive automation of manual processes and reporting where feasible
• Facilitate root cause analysis to reduce recurring incidents
• Reporting & Performance Management
• Develop executive-level dashboards tracking:
  • Incident trends
  • Ticket volumes
  • SLA adherence
  • Automation progress
  • Enhancement pipeline
• Provide leadership updates on system health and risk posture

You Must Have:

• 7+ years of ERP experience with at least 3-5 years in leadership
• Deep functional knowledge of Oracle Fusion (SCM or Manufacturing focus preferred)
• Experience managing production support in a complex enterprise environment
• Strong vendor and offshore team management experience
• Demonstrated experience establishing operational KPIs and governance frameworks
• Excellent executive communication skills

We Would Also Prefer:

• Experience leading post-implementation stabilization
• Familiarity with automation tools and AI-enabled support solutions
• Experience or knowledge of CPQ, OTM, and Flexi-Pro

The anticipated annual salary range for this position is $130,000 - $150,000.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including:

• a choice of several health plans
• dental
• vision
• wellness programs
• life and disability coverage
• flexible spending accounts
• health savings accounts
• a 401(k) plan with company match
• paid time off (PTO)
• 64 hours of annual holiday pay

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career.

Join more than a company - become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees.

That’s us, that’s Taylor.

If you’re ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk.

We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.