Oracle Functional Analyst II

King County, WA; Seattle (WA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Excellent benefits

Transit program

Telecommuting options

Career development

Job summary

King County’s Business Resource Center seeks a technical support specialist to assist county agencies with Oracle ERP systems, including PeopleSoft, Oracle EBS, BI Insights, and procurement platforms. You will triage tickets, assist with security access requests, and collaborate across teams to resolve incidents efficiently.

The role requires sharp troubleshooting, a collaborative mindset, and adaptability to a hybrid office environment with Seattle onsite presence.

Qualifications

• Experience in customer service roles handling IT issues for users.
• Strong written and verbal communication to explain technical issues.
• Technical support or help desk experience providing troubleshooting solutions.
• Experience creating and maintaining complex process documentation; proficiency with MS Office.
• Ability to analyze issues and troubleshoot effectively.
• Strong prioritization and ability to handle multiple tasks with deadlines.
• Analytical skills for systems analysis and performance monitoring.

Responsibilities

• Provide technical support to county agencies for Oracle enterprise systems.
• Triage and resolve IT tickets using the ITSM tool.
• Assist with security access requests for Oracle EBS and Procurement Cloud.
• Collaborate with IT teams to address incidents and improve processes.

Skills

Customer service

Communication

Tech support

Documentation

Problem solving

Time management

Analytical skills

Tools

Cherwell

Neurons

Jira

Job description

Summary

These openings are for both Career Service and Term-Limited Temporary/Special Duty Assignment classifications. The Term-Limited Temporary/Special Duty Assignment is anticipated to last for one year. As a member of CST, you will provide technical support to county agencies for requests and incidents related to our Oracle enterprise systems: PeopleSoft, Oracle EBS, BI Insights, and more. You will also be responsible for fulfilling security access requests for Oracle EBS and the Financial Procurement Cloud (FPC) as well as triaging and resolving help tickets utilizing the county's Information Technology Services Management (ITSM) help desk tool. The nature of this position requires sharp troubleshooting skills, being a nimble learner, and a collaborative spirit.

ABOUT THE BUSINESS RESOURCE CENTER OVERVIEW

The BRC oversees King County's business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies.

Shared Services Team

This team specializes in training, change management, and help desk support, along with system security, administration, and licensing. There is also a highly skilled and technical team of DBAs who manage day-to-day running and performance of the systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches.

BRC Director's Office

This team provides guidance to the BRC and advises county leaders on strategies to enhance the county's ERP business systems. They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county's ERP systems.

Bl Insights Team

This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur. This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations. The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county.

Financials and Procurement Team

This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud and Supplier Cloud, and SAP Concur travel systems. The team collaborates with our business partners and county departments to deliver finance, procurement, travel expense, and treasury services across all county business operations.

HR and Payroll System Team

This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations.

What people have said about working in the Business Resource Center.

"The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications."

"Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders."

"Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems but also interacting directly with business partners and experiencing the positive feedback of their appreciation."

"The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."

Job Duties

In order to be considered minimally qualified for this opportunity, you must demonstrate the following skills and abilities:

• Customer Service Experience and Skills: Previous experience in a customer service role, resolving IT issues for users. Ability to work effectively with diverse individuals and collaborate with staff and customers.
• Communication Skills: Strong verbal and written communication skills to clearly explain technical issues and solutions to technical team members and non-technical system users.
• Technical Support Experience: Prior experience in a technical support or help desk environment providing support to users by troubleshooting issues and providing solutions.
• Process Documentation: Experienced in creating and maintaining complex process documentation; proficiency with the Microsoft Office Suite or related tools is required.
• Problem-Solving: Able to understand, analyze, and troubleshoot technical issues efficiently.
• Time Management: Proven ability to prioritize and efficiently and effectively complete work tasks within designated timeframes and handle multiple competing priorities while still delivering excellent customer service and quality work products.
• Analytical Skills: Strong analytical skills with ability to understand and solve complex business problems. Proficient in systems analysis, application troubleshooting, and using reporting tools to monitor and track performance measures.
• Ability to perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

The successful candidate may also have:

• Technical proficiency and experience in a technical support or help desk environment and have experience using ITSM tools (i.e., Cherwell, Neurons, Jira, etc.) and methodologies (ITIL).
• Experience assisting with project planning and execution and ability to coordinate with team members to ensure timely and successful delivery of project objectives.
• Familiarity with change management, project management, and business analysis best practices.
• Experience developing and/or updating standard work documentation, knowledge articles, or other related technical training documentation.
• Familiarity or experience with Oracle ERP applications such as: Oracle EBS, Oracle Cloud, PeopleSoft, BI Insights, etc.
• A strong commitment to advancing Equity, Racial, and Social Justice (ERSJ) and applying an equity focused approach in all customer and team interactions.

WORK SCHEDULE

This position has a normal schedule of Monday – Friday 8am-5pm, is an hourly overtime eligible position, not exempt from the provisions of the Fair Labor Standards Act.

UNION REPRESENTATION

This position is currently non-represented and governed by the employee personnel guidelines.

WORK LOCATION

The BRC team works in a hybrid model, with days in the office as well as remote. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building 401 5th Avenue Seattle, Washington, 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Supplemental Information

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

EEO Statement

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

NOTE

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.