Oracle Cloud Harbor Functional Application Engineer - Finance (Systems Analyst)

Anne Arundel County – Information Technology Department; Annapolis (MD); Hybrid; USD 120,000 - 171,000; Full time

Job summary

Anne Arundel County – Information Technology Department is seeking an Oracle Cloud ERP/Fusion Support Engineer in a hybrid role based in Annapolis, MD. The role focuses on Purchasing/Procurement, Finance, and Budget modules with emphasis on customer experience and issue resolution.

The candidate should have experience in Oracle Cloud ERP/Fusion support, familiarity with BI Publisher, FRS, and OIC, and strong problem-solving and communication skills.

Qualifications

• Experience with Oracle Cloud ERP/Fusion Support.
• Understanding of Oracle Cloud ERP/Fusion modules: Finance, Purchasing, Budget.
• Familiar with Purchasing/Procurement workflows and ERP financial processes.
• Experience with incident management and ticketing systems.

Responsibilities

• Provide timely technical support to end-users for Oracle Cloud ERP/Fusion applications.
• Diagnose, troubleshoot, and resolve issues in Purchasing/Procurement/Finance modules.
• Collaborate with business users to understand requirements and devise solutions.
• Assist with configuration, testing, and deployment of Oracle Cloud ERP/Fusion updates.
• Develop and maintain basic documentation for support procedures.
• Monitor system performance and report areas for improvement.
• Participate in testing and validation of new features.
• Work with IT teams and Oracle support to resolve complex issues.
• Provide basic training to end-users on Oracle Cloud ERP/Fusion functionalities.

Skills

Oracle Cloud ERP/Fusion

Finance modules

Purchasing & Budget

Incident management

Customer service

Analytical skills

Team collaboration

Communication

Education

Bachelor's degree in Computer Science/IT/business

Tools

Oracle BI Publisher

FRS (Financial Reporting Studio)

Oracle Integration Cloud (OIC)

Oracle database concepts

Job description

The position's pay range will be $120,000 - $171,479. Pay will be based on education and direct experience. Please note that the maximum pay for this Pay Scale represents the full proficiency of the position, not the starting range.

The Oracle Cloud Purchasing/Procurement Functional Application Engineer will be responsible for Purchasing/Procurement processes and providing technical support, troubleshooting, and resolution for our Oracle Cloud ERP/Fusion applications. This role requires familiarity with a County’s Purchasing/Procurement processes, with a focus on customer experience within Finance, Purchasing, and Budget. The ideal candidate will possess good problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively in a fast-paced environment.

Responsibility / Duties

• Provide timely technical support to end-users for Oracle Cloud ERP/Fusion applications.
• Diagnose, troubleshoot, and resolve issues related to County Purchasing/Procurement processes, as well as Finance, Purchasing, and Budget modules.
• Collaborate with business users to understand their requirements and assist in finding solutions.
• Assist with the configuration, testing, and deployment of Oracle Purchasing/Procurement/Supplier enhancements and Oracle Cloud ERP/Fusion updates under guidance.
• Develop and maintain basic documentation for support procedures and common issues.
• Monitor system performance and report on areas for improvement.
• Participate in testing and validation of new features and functionalities.
• Work closely with other IT teams and Oracle support to escalated and resolve complex issues.
• Provide basic training and guidance to end-users on Oracle Cloud ERP/Fusion functionalities.

KSAs:

• Some experience as an Oracle Cloud ERP/Fusion Support Specialist or similar role.
• Understanding of Oracle Cloud ERP/Fusion modules, specifically Finance (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets), Purchasing, and Budget.
• Understanding of Purchasing/Procurement workflows, financial processes, procurement, and budgeting principles within an ERP context.
• Understanding of Supplier Management as related to various workstream configurations and the dynamic use of Suppliers across the various workstreams as related to the requirements within an ERP context.
• Good customer service skills with a willingness to build positive relationships with users.
• Ability to diagnose and resolve common technical issues.
• Experience with incident management and ticketing systems.
• Good analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Oracle Cloud ERP/Fusion certifications are a plus.

Graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field, including or supplemented by specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science; and six (6) or more years of experience in electronic data processing systems analysis and design.

Note: The graduation from an accredited four-year college or university with major coursework in mathematics, public or business administration, or a related field may be substituted on a year-for-year basis with up to four (4) years of experience in Oracle Cloud ERP support; this is in addition to the six (6) or more years of experience in electronic data processing systems analysis and design. Candidates must still have specialized training in database administration, electronic data processing, programming, GIS engineering, or computer science.

Note: Related bachelor's degrees include Computer Science, Information Technology, and similar information technology degrees.

Note: This position requires a background check.

Note: The County does not pay for relocation expenses.

Note: Position is a hybrid position with at least 2 days in the office in Annapolis, Maryland.

*Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.

For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.

Preference will be given to candidates with the following:

• At least one year of work experience with Oracle BI Publisher reports and FRS (Financial Reporting Studio).
• Work experience with Oracle Integration Cloud (OIC) or other integration tools.
• Basic knowledge of SQL and Oracle database concepts.
• Familiarity with Purchasing/Procurement/Supplier processes in a Government or Purchasing or Procurement Setting
• At least one year of work experience with sustaining an organization's settings for an ERP Cloud implementation
• Prior work experience with Purchasing, Procurement, or similar government agency or sub-unit
• Familiarity with eBuilder and the Oracle Unifier modules
• Government IT work experience preferred