Oracle CC&B Functional Consultant

Shrive Technologies; Phoenix (AZ); On-site; USD 140,000 - 180,000; Full time

Job summary

Shrive Technologies seeks a senior Oracle CC&B functional consultant to engage utility leaders, run workshops independently, and define enterprise data models for analytics and regulatory use cases.

The role requires deep CC&B expertise, experience leading workshops, and the ability to translate business needs into data requirements across customer, billing, and meter-to-cash domains.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.
• 8+ years of experience in Oracle Utilities CC&B.
• 5+ years of experience leading requirements workshops.
• Strong understanding of utility business processes and meter-to-cash lifecycle.
• Experience with enterprise data warehouse or analytics initiatives.

Responsibilities

• Lead requirement gathering workshops with utility stakeholders.
• Document business processes and data requirements.
• Translate needs into data model requirements and ensure alignment.
• Define enterprise data models that support analytics, reporting, and regulatory needs.
• Provide SME guidance for CC&B data structures.

Skills

Oracle CC&B

Requirement Elicitation

Stakeholder Management

Workshops facilitation

Data Modeling

Business Analysis

Communication

Data Mapping

Education

Bachelor's degree

Job description

Ideal Candidate Profile An ideal candidate is a senior Oracle CC&B functional consultant who can confidently engage utility business leaders, run requirement workshops independently, understand CC&B source data and business processes, and work closely with data architects/modelers to define comprehensive enterprise data models that support analytics, reporting, regulatory, operational, and customer-focused use cases.

Job Summary

• Experience: 8+ years | Primary Skill: Oracle CC&B | Number of Positions: 1
• We are seeking an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to support a large-scale data transformation and analytics initiative. The candidate will act as the primary liaison between business stakeholders, Oracle CC&B subject matter experts, data architects, and data modelers.
• The role requires leading requirement gathering workshops, documenting business processes and data requirements, translating utility business needs into logical and physical data model requirements, and ensuring that enterprise data models accurately represent CC&B business processes, customer data, billing data, financial data, service agreements, premise and meter data. Key Responsibilities
• Business Requirements & Stakeholder Management
• Lead discovery sessions and workshops with utility business stakeholders, product owners, operations teams, billing teams, customer service teams, and IT stakeholders.
• Elicit, analyze, and document business requirements related to customer care, billing, collections, payments, meter-to-cash, service orders, and regulatory reporting.
• Facilitate cross-functional workshops to align business objectives with data and analytics requirements.
• Act as the trusted advisor and Oracle CC&B SME for customer and client stakeholders.
• Manage requirement traceability and ensure alignment between business needs and delivered data solutions.
• Oracle CC&B Functional Expertise
• Provide deep functional expertise across Oracle CC&B modules including:
• Customer Information
• Account Management
• Service Agreements
• Billing & Rating
• Payments
• Collections
• Premise & Service Points
• Financial Transactions
• Meter-to-Cash processes
• Analyze CC&B data structures and business processes.
• Identify key business entities, relationships, and data dependencies within CC&B.
• Documentation & Governance
• Create and maintain:
• Business Requirement Documents (BRDs)
• Functional Requirement Documents (FRDs)
• User Stories
• Process Flows
• Business Glossaries
• Data Mapping Specifications
• Support testing, UAT, and business stakeholder sign-off.
• Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.
• 8+ years of experience in Oracle Utilities CC&B.
• 5+ years of experience leading business requirements workshops.
• Strong understanding of utility business processes and meter-to-cash lifecycle.
• Experience working directly with utility clients and business stakeholders.
• Experience supporting enterprise data warehouse, data lake, or analytics initiatives.
• Ability to translate functional requirements into data requirements and data models.
• Strong communication and stakeholder management skills.
• Key Skills
• Functional Skills
• Oracle CC&B
• Utility Customer Information Systems (CIS)
• Meter-to-Cash
• Billing & Collections
• Customer Care Operations
• Utility Business Processes
• Consulting Skills
• Workshop Facilitation
• Business Analysis
• Stakeholder Management
• Requirements Elicitation
• Process Modeling
• Executive Communication