OR/Sterile Processing Technician - NYC/Bellevue

Surgical Solutions; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Surgical Solutions in New York, NY seeks an on-site OR Support Specialist to ensure exceptional service to surgeons and operating room staff. You will manage pre-, intra-, and post-operative equipment, maintain instrument sterility, and coordinate with OR personnel to meet patient care needs.

Ideal candidates have 2–5 years of face-to-face customer service experience, a high school diploma, and are willing to obtain CRCST if not already certified.

Qualifications

• High school diploma or GED required.
• 2–5 years of face-to-face customer service experience required.
• COVID-19 vaccination is required.
• CRCST preferred and must be obtained within 120 days of hire (some accounts may require this upon hire).

Responsibilities

• Set a high standard of performance for staff and peers in the OR support role.
• Understand surgical procedures and anticipate staff/surgeon needs for exceptional service.
• Pre-Operative Setup: verify equipment and arrange monitors per surgeon preferences.
• Intra-Operative Support: ensure proper connections and assist staff as needed.
• Post-Operative Turnover: inventory instruments for cleaning and sterilization.
• Maintain decontamination, inspection, and sterilization of instruments; manage laparoscopic gear.
• Keep surgeon preference cards current and accurate.
• Provide on-call and rotational coverage including weekdays, weekends, holidays.

Skills

Customer service

Communication

Teamwork

Adaptability

On-site presence

Education

High school diploma or GED

CRCST certification preferred

Tools

ADP

Outlook

Concur

Slack

SCMP

Job description

At Surgical Solutions, a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments, we're driven by a simple but powerful mission: to improve the lives of the patients and healthcare teams we serve. Joining us means more than just a job - it's about being part of a supportive, innovative culture where your work matters. Here, you'll grow, collaborate, and help create better outcomes every day. If you're looking for a place that values your passion and purpose, Surgical Solutions is ready for you.

Duties & Responsibilities

Operating Room Support

• Set a high standard of performance for staff and peers.
• Understand surgical procedures and anticipate the needs of staff and surgeons to ensure exceptional service.
• Pre-Operative Setup:
  • Confirm all video and surgical equipment is fully functional.
  • Arrange monitors and equipment according to surgeon preferences.
• Intra-Operative Support:
  • Verify proper connection and operation of all necessary equipment.
  • Address supply needs promptly and assist OR staff as requested.
• Post-Operative Turnover:
  • Collect and inventory instruments and equipment for cleaning and sterilization.

Instrument and Equipment Management

• Maintain strict standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Ensure no instruments remain at shift end.
• Manage laparoscopic equipment, including routine maintenance and coordinating repairs.
• Keep surgeon preference cards current and accurate.

Professional Conduct and Availability

• Provide consistent, high-quality service while fostering professional relationships with OR staff.
• Demonstrate punctuality and flexibility; available for on-call and rotational shifts including weekdays, weekends, and holidays.

Technology Utilization

• Learn and effectively utilize all required technologies per company policy.
• Use company devices to access systems such as ADP, Outlook, Concur, Slack, and SCMP as needed.

Other Responsibilities

• Support team and hospital operations by performing additional duties as assigned.
• Manage company property responsibly; loss or damage may result in repayment.

Skills & Abilities

• Reliable with consistent on-site attendance; able to work any day Sunday-Saturday including 24/7 rotational coverage.
• Capable of working under high-stress conditions and making critical decisions in emergencies.
• Build positive relationships with clients and colleagues while maintaining professionalism.
• Thrive both independently and as a team player with respect and consideration for others.
• Adapt quickly to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Physical Demands

• Perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for extended periods and lift or carry items weighing up to 50 pounds (or more with assistance).
• Meet vision and hearing requirements, including color recognition, essential for job duties.
• Wear personal protective equipment (PPE) such as gloves, gowns, and eye protection as required.

Qualifications

Education

• High school diploma or GED required.

Certifications

• Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician preferred.
• CRCST must be obtained within 120 days of hire (some accounts may require this upon hire).

Experience

• Preferred: One year of OR and/or Sterile Processing Department (SPD) experience.
• Required: 2-5 years of face-to-face customer service experience.

Additional Requirements

• Strong communication skills with the ability to anticipate and respond quickly and accurately.
• Availability for 24/7 hospital coverage, including rotational shifts on weekdays, weekends, and holidays.
• COVID-19 vaccination is required for this position.