OR Admin - 0.75 - Days - Operating Room - 2A East @ MV

El Camino Health; Mountain View (CA); On-site; USD 51,000 - 76,000; Full time

Job summary

El Camino Health in Mountain View, CA is seeking an OR Admin to serve as the primary front desk contact for the Operating Room. You will collaborate with providers and staff to coordinate same-day surgery scheduling with a patient-focused approach.

The role requires a high school diploma, 3 years of administrative experience, and proficiency with Microsoft Office; Epic scheduling experience is strongly preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years of administrative experience.
• Healthcare setting experience, OR scheduling preferred.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office.

Responsibilities

• Handle calls throughout the day.
• Coordinate same-day surgery schedule changes with a customer-centric approach.
• Maintain scheduling systems and adjust add-ons or cancellations.
• Direct questions to appropriate hospital personnel.
• Support scheduling and office supply management.

Skills

Customer service

Communication

Organization

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Epic scheduling system

Job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

FTE 0.75 Scheduled Bi-Weekly Hours 60 Work Shift Day: 12 hours

Job Description

The OR Admin serves as the primary point of contact for front desk support for the Operating Room department. The position works in close collaboration with providers, clinical and non-clinical staff to coordinate same-day surgery schedule changes using a customer centric approach and mindset.

Job Responsibilities

• Handle calls throughout the day.
• Maintain an in-depth understanding of work systems such as Epic, to easily maneuver the procedural schedule.
• Keep up-to-date with all changes in the department to help with problem-solving and successful completion of procedures.
• Direct all patient, staff and physician’s questions to appropriate hospital personnel and management.
• Clarify with management about policies and procedures to maintain appropriate knowledge and understanding.
• Assist with scheduling of add on procedural cases.
• Update and manage changes to the schedule, such as add-ons and cancellations as assigned.
• Maintain office supply stock i.e. printer paper, markers, pens, pencils, batteries, etc.
• Facilitate surgeon scheduling needs and know when to escape to the Charge Nurse and/or management when scheduling needs/demands are outside of the norm.
• Under direction of the Charge Nurse and/or management, maintain clear communication around the daily schedule and notify surgeons, their offices and ECH staff of any scheduling conflicts or issues for the day.
• Work in e-Time to assist with staff scheduling by inputting schedules, under direction of management.
• Assist with administrative tasks, as assigned.
• Other duties as assigned by leadership.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years of administrative experience.
• Has exhibited leadership qualities by leading process improvement efforts or projects in any of the units supported by this department.
• Previous experience in a healthcare setting, with OR scheduling experience strongly preferred.
• Ability to work with minimum direct supervision.
• Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone.
• Excellent organizational and customer service skills.
• Ability to work effectively as a team member under multiple demands and expectations.
• Ability to foster & maintain superior working relationships with co-workers and physicians.
• Positive, open-minded, self-motivated, and focused on continuous improvement.
• Analytical and problem solving skills.
• Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
• Proficiency with Microsoft Office.

License/Certification/Registration Requirements None

Salary Range: $36.87 - $55.30 USD Hour

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions of this job are available.

El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

About Us

At El Camino Health, our nationally recognized doctors and care teams are committed to providing you with high-quality, excellent care. We aim to deliver a healthcare experience that is designed around your individual needs. When you choose El Camino Health for your care, you can count on: Distinguished hospitals. Our fully accredited hospitals, Los Gatos, and Mountain View, have received numerous awards and honors for high-quality healthcare. Exceptional talent. Our reputation attracts high-caliber doctors who are approachable and friendly, a nursing culture exceptional for its highly personalized patient and family care, and leadership with a deeply personal commitment. Innovative approaches to care. We seek new treatments and techniques, and contribute to the medical community through clinical trials. Our urgent care sites powered by Carbon Health enable easy, immediate scheduling and follow up through the Carbon Health app. A focus on health. Our regional Men's Health Program offers a team approach to care and has a variety of specialists who are focused on men’s health issues, including heart and vascular, urology, sleep disorders, sexual dysfunction and healthy weight. We created the South Asian Heart Center and the Chinese Health Initiative to address unique health disparities in our patient population. A healing environment. Our spaces were specially designed for tranquility and comfort.