Optometry Clinic Supervisor | Patient Experience Leader

LensCrafters; River Forest (IL); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health care benefits

Employee discounts

Paid time off

Job summary

LensCrafters in Illinois seeks a full-time position to partner with the Managing Doctor (OD) and sustain exceptional patient care. You will drive the patient journey, manage appointments, and coordinate with store staff to deliver a seamless optical experience.

The role emphasizes OD supervision, patient service excellence, and the ability to train new staff while maintaining accurate records and efficient workflow in a fast-paced retail eye-care environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or retail is preferred.
• Leadership and coaching skills are essential for supervising doctor office staff.

Responsibilities

• Drive patient flow and OD collaboration to deliver high-quality care.
• Lead by example to exceed patient satisfaction and clinic KPIs.
• Greet patients warmly and manage appointment scheduling and reminders.
• Explain paperwork, tests, insurance benefits, products, and timelines.
• Assist in staff training and performance feedback.
• Ensure lab supplies and contact lens stock are managed.

Skills

Leadership

Patient service

Sales skills

Communication

Time management

Organizational skills

Problem solving

Attention to detail

Independent work

Coaching

Education

High School diploma or equivalent

Job description

LensCrafters in Illinois seeks a full-time position to partner with the Managing Doctor (OD) and sustain exceptional patient care. You will drive the patient journey, manage appointments, and coordinate with store staff to deliver a seamless optical experience.

The role emphasizes OD supervision, patient service excellence, and the ability to train new staff while maintaining accurate records and efficient workflow in a fast-paced retail eye-care environment.