Optometrist-Chicago, IL-LensCrafters

Luxottica; Chicago (IL); On-site; USD 145,352 - 203,100; Full time

Job summary

EssilorLuxottica is seeking a Managing Optometrist to lead a busy LensCrafters marketplace. You will deliver high quality optometric care while driving patient experience, revenue, and KPI performance in partnership with regional and store managers.

You will recruit, train and coach the team, maintain licensure and compliance, and establish a positive doctor-patient relationship, leveraging technology to ensure exceptional service and business results.

Qualifications

• Doctor of Optometry with current license in good standing.
• Proven leadership/management experience in a retail optometry setting.
• Strong knowledge of contemporary optometric technology and practices.
• Excellent problem solving and critical thinking skills.
• Solid understanding of business management principles.

Responsibilities

• Create vision and goals with regional/store leaders and ensure execution.
• Communicate objectives, manage KPIs, and drive accountability.
• Lead team to deliver unsurpassed patient service and experience.
• Recruit, train and mentor staff; manage performance and culture.
• Forecast staffing needs and optimize labor scheduling.

Skills

Leadership/management skills

KPI management

Patient service excellence

Optometric technology knowledge

Communication

Education

Doctor of Optometry

Job description

GENERAL FUNCTION

The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization’s key performance metrics. Ensures all patients receive the highest quality Optometric care.

MAJOR DUTIES & RESPONSIBILITIES

• Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).


• Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.


• Ensures LensCrafters is known as the leading optical provider within the community.


• Operates as stakeholder to all within the organization & local market.


• Places the patient/customer as the center focus & delivers excellent service.


• Strives to exceed expectations on all KPIs.


• Leads/Manages the team in providing unsurpassed Patient Service Excellence.


• Addresses all patient/customer visual lifestyle needs.


• Builds patients/customers for life & becomes their sole family practitioner.


• Listens carefully to patients/customers' questions or concerns.


• Provides a summary of patient/customer overall eye health.


• Conducts service in accordance with protocol & accepted standard of care.


• Establishes a positive Doctor/Patient relationship.


• Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.


• Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.


• Ensures office quality systems are maintained.


• Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.


• Provides effective on-the-job training & guidance to team members making use of Company provided programs.


• Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.


• Creates a positive culture linked to corporate vision & values.


• Engages & leads effective store huddles.


• Conducts chart audits with Associate Optometrist.


• Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.


• Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.


• Adheres to company policies & procedures & acknowledges receipt of physical inventory.


• Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.


• Maintains safe working environment for all.

BASIC QUALIFICATIONS

• Doctor of Optometry


• Demonstrated leadership/management skills


• Knowledge of current Optometric technology & practices


• Strong problem solving & critical thinking skills


• Knowledge of sound business management practices

Pay Range:145,352.63 -203,100.24

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.