Optometric Technician Team Lead - Weinstein Eye Associates- Waldorf

Keplr Vision; Waldorf (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in eye care is looking for an Optometric Technician Team Lead to ensure high-quality patient care. This role involves assisting optometrists, coordinating patient flow, and mentoring team members. Ideal candidates will have significant experience and the required certifications to drive excellent service.

Qualifications

• 3+ years experience as an Optometric Technician.
• CPO & CPOA certifications required.
• Excellent verbal and written communication skills.

Responsibilities

• Pre-screen patients and administer diagnostic tests.
• Assist optometrist and document exam procedures.
• Coordinate patient scheduling and flow.

Skills

Customer Service

Communication

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Optometric Technician Team Lead - Weinstein Eye Associates- Waldorf

3080 Waldorf Market Pl, Waldorf, MD 20603, USA

Job Description

Posted Thursday, June 5, 2025 at 4:00 AM

Optometric Technician Team Lead

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays
• Mentoring, coaching, and training others
• Guides team to ensure excellent customer service and employee performance
• Serving as a role model

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 3+ years of experience and:

• CPO & CPOA required
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Minimum 2 years previous experience as an Optometric Technician
• Previous experience with electronic medical records preferred, but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

3080 Waldorf Market Pl, Waldorf, MD 20603, USA