Optometric Technician I - Professional Vision Eyecare - Timonium

The SSI Group; Timonium (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The SSI Group in Timonium, MD is seeking an Optometric Technician I to assist the optometrist in delivering high-quality patient care and a flawless patient experience. You will help pre-screen patients, gather medical history, and coordinate scheduling while educating patients on coverage and benefits.

Ideal candidates have 1+ years of experience, strong communication skills, and the ability to multitask in a fast-paced clinic. This position is full-time and on-site in Maryland.

Qualifications

• 1+ years of experience in a patient-care setting or optical/medical environment.
• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Strong ability to multitask and stay organized.

Responsibilities

• Pre-screen patients before the optometrist and administer diagnostic tests.
• Gather patient medical history and review prior records.
• Communicate with doctors, staff, and patients to coordinate care.
• Answer phones, greet patients, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Post charges for exams, co-pays, and products sold.
• Assist team to meet individual and clinic goals; document exams accurately.
• List diagnoses, symptoms, and follow-up instructions per doctor.
• Coordinate patient scheduling and manage patient flow in the office.

Skills

Customer service

Verbal & written communication

Multitasking

Attention to detail

Team player

Flexible scheduling

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Optometric Technician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow‑up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi‑tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem‑solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self‑improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic