Optometric Technician I - 078

Colonial Group; Bethesda (MD); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Colonial Group's Bethesda Vision Care is hiring an Optometric Technician I to support the optometrist and enhance patient care. You will pre-screen patients, gather medical history, and help run diagnostic tests in a friendly, efficient office.

This full-time, on-site role emphasizes accurate documentation, insurance explanation, and coordinating scheduling while maintaining a compassionate patient experience. Prior ophthalmic or EMR exposure is preferred but not required, with training provided.

Qualifications

• 1+ years of experience in customer service or eye care preferred.
• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong multitasking and time management.
• Detail-oriented with good organizational skills.
• Ability to learn medical terminology and insurance basics.
• Flexible for schedule changes on short notice.
• Previous Optometric Technician or EMR experience preferred but not required.

Responsabilités

• Pre-screen patients and administer diagnostic tests.
• Gather medical history and coordinate with doctors.
• Answer phones, greet patients, and schedule appointments.
• Explain insurance coverage and vision benefits.
• Document exams and post charges accurately.
• Support team to meet goals and maintain patient flow.

Connaissances

Customer service

Communication

Multi-tasking

Detail oriented

Team player

Flexible schedule

Math skills

Optometric experience

Formation

High school diploma

Description du poste

Optometric Technician I - Bethesda Vision Care

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic

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