Optometric Technician

West Point Optical LLC; Chillicothe (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

West Point Optical LLC is seeking an Optometric Office Technician to assist in providing excellent patient care in an optometric practice. The role includes both clinical and administrative duties such as interacting with patients, scheduling appointments, and managing billing processes. The ideal candidate should have strong communication skills, administrative experience, and a high school diploma or equivalent, with the opportunity to learn clinical skills on the job.

Qualifications

• 1-2 years of technical experience within the last 2 years is required.
• High school diploma or equivalent is necessary.
• Ability to communicate enthusiastically and concisely with patients and staff.

Responsibilities

• Assist Managing Optometrist in technical and administrative operations.
• Handle clinical duties like taking patient histories and assisting during examinations.
• Perform administrative tasks including appointment scheduling and insurance billing.

Skills

Communication

Adaptability

Customer Service

Education

High school diploma or equivalent

Tools

Computerized medical office software

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Optometric Office Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Optometric Office Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promote outstanding associate/doctor satisfaction.

OPTOMETRIC OFFICE TECHNICIAN

The Optometric Office Technician plays a key role in the optometric practice. Their duties may include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing, and transcription of medical reports.

An Optometric Office Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler, or medical records clerk, and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests prior to the eye exam
• Assisting doctors during examinations
• Assist with ordering glasses and contact lens supply

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping
• Selling glasses and contact lens supplies

*The Clinical Skills can be learned on the job. No experience with clinical skills is necessary to apply.

TRAVEL REQUIREMENTS:

• Occasional travel locally, within a 15-mile radius.

QUALIFICATIONS: Experience, Competencies, and Education

• Must have at least 1-2 years of technical experience within the last 2 years.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented relationships with associates, doctors, and patients.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.

• High school diploma or equivalent.