Optometric Assistant/Receptionist

Kalihi-Palama Health Center; Honolulu (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

Kalihi-Palama Health Center in Honolulu, Hawaii is seeking an Optometric Assistant and Receptionist to support quality eye-care services. The ideal candidate will answer general questions, perform vision screenings, and manage patient appointments.

Applicants should possess a high school diploma, customer service skills, and preferably some knowledge of medical terminology. Experience in a similar role is highly valued, and the position requires regular on-site attendance during clinic hours.

Qualifications

• Knowledge of medical terminology preferred.
• 1-2 years of experience as a receptionist or customer service representative required.
• Optical experience preferred.

Responsibilities

• Perform preliminary vision screenings on all patients.
• Schedule patient appointments and external referrals.
• Process patient payments transactions and receipts.

Skills

Customer service skills

Knowledge of ICD-CPT coding

Basic mathematical skills

Computer and EMR skills

Ability to multitask

Education

High school diploma or GED equivalent

Secondary Education preferred

Tools

Computer

Phone

Job description

Primary Purpose

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

Essential Duties

Optometric Assistant

• Answers general questions pertaining to optometry.
• Performs preliminary vision screening on all patients.
• Frame adjustments and repairs.
• Dispenses and educates patients on glasses and contact lens wear.
• Schedules patient appointments and external referrals.
• Makes all external referral and proper documents.
• Fills all orders for spectacles and contact lens orders.
• Processes patient payments transactions and receipts.
• Process and balance daily payments transactions for accounting department when needed.
• Maintains a clean work environment and waiting room area.
• Maintains equipment/instruments are in proper working order.
• Conducts oneself in a professional manner with all staff and patients.
• Operates Retinal fundus Camera.

Receptionist

• Greets patients, treating all with equal respect and courtesy.
• Maintain professional customer service toward patient as well as with staff.
• Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
• Confirms all daily appointment; calling patients prior to appointment and contacting all no shows.
• Accurately register patient insurance, sliding scale, eligibility, etc.
• Educate patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates all doctors schedule and daily templates.
• Maintains and regulates smooth daily patient flow for provider.
• Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions).
• Process and balance all daily payments transactions for accounting department.
• Accurately and efficiently enter all patient data into centricity for insurance processing.
• Verify that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick ups.
• Dispenses all glasses on patient pick ups.
• Assist and educates patients with frame selection, adjustments and repairs.
• Takes all necessary measurements for the processing of ophthalmic appliances.
• Educates patients with various optical products and technologies.
• Prepare monthly vendor statements for accounting department.
• Maintain confidentiality at all times.
• Clean and maintains the reception and waiting room area.

Regular and reliable on-site attendance is required.

Other Duties

• Performs other related duties as assigned (optometric receptionist/Cashier).
• Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly.

Minimum Qualification Requirements

Education

• High school diploma or GED equivalent is required.
• Secondary Education is preferred.

Experience

• Knowledge of Medical terminology is preferred.
• One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred.

Skills / Knowledge

• Knowledge of ICD-CPT coding is preferred.
• Accurate, neat and able to complete tasks in a timely manner.
• Able to work alone and with initiative.
• Basic mathematical skills, computer and EMR preferred.
• Possess exceptional customer service skills.
• Ability to interact with people from multiple backgrounds with respect and understanding.
• Knowledge of Electronic Medical Records preferred.
• Ability to multitask, prioritize and use problem solving skills.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Hours

40 Hours per week during clinic hours.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel objects tools or controls. The employee is occasionally required to walk, stand, and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds.

• Exhibit sound and accurate judgment; Support and explain reasoning for decisions.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work.
• Demonstrate ability to solve problems practically.

Communication Demands

• Requires verbal communication skills and ability to follow oral and written instructions.

Equipment Use

Computer, fax machine, copier, phone.

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.