Office Assistant/Receptionist

Shopko Optical; Madison (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Madison, Wisconsin is seeking a team member to provide support at the optical center. Responsibilities include greeting patients, managing appointments, and processing transactions. Ideal candidates possess excellent organizational skills and can handle multiple interactions efficiently.

The role requires a High School Diploma or equivalent, with previous office experience preferred. Join us to take care of our patients with competitive wages and benefits including 401K with match and vacation pay.

Qualifications

• Ability to handle multiple customer interactions.
• Excellent organizational skills and attention to detail.
• Basic computer skills required.

Responsibilities

• Greet patients and answer the phone professionally.
• Book appointments and manage patient files.
• Process transactions and medical billing information.

Skills

Communication skills

Organizational skills

Interpersonal relationship skills

Education

High School Diploma or equivalent

Tools

Optical billing systems

Point of sale systems

Office equipment

Job description

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

Benefits

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay for Hourly Teammates
• Employee Assistance Program
• On the Job Training & Certification

Duties and Responsibilities

Customer Service

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

Operational Standards

• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.