Optometric Assistant Part Time - EVW

Visionworks of America; Westwood (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Optometric Assistant to enhance patient experiences in a fast-paced environment. In this part-time role, you'll be pivotal in preparing patients for examinations, assisting with diagnostic tests, and ensuring smooth communication between patients and Optometrists. Your attention to detail and strong customer service skills will help create a welcoming atmosphere while managing patient records and scheduling. This position offers a competitive hourly wage and the opportunity to make a meaningful impact on patient care. Join a team that values professionalism and patient advocacy!

Qualifications

• One year of related experience in optical or healthcare preferred.
• Medical office professionalism is essential.

Responsibilities

• Assist with patient registration and gather medical history.
• Explain testing processes and document results in EMR.
• Schedule appointments and maintain patient flow.

Skills

Customer Service

Detail-Oriented

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Join to apply for the Optometric Assistant Part Time - EVW role at Visionworks of America

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Essential Responsibilities

1. Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
2. Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
3. For patients with remote appointments, assist patients through the remote eye exam process including pre-testing, specialty testing, initiating remote technician and doctor video conferencing, and assisting in additional testing as needed.
4. Transition the patient to a retail associate after exam, conveying the doctor’s recommendations.
5. Understand MVC plans and articulate plan benefits to patients.
6. Preauthorize insurance in accordance with SOPs.
7. Schedule appointments and manage exam books, including contacting no-shows and cancellations.
8. Maintain patient flow and answer clinical questions in person and over the phone.
9. Maintain accurate patient records and instruct patients on contact lens care and handling.
10. Order and stock diagnostic contact lenses, notify patients when ready, and pull trial lenses as requested.
11. Maintain a clean environment and participate in training and certification.
12. Work flexible schedules and travel as needed.

Minimum Requirements

• One year of related experience; optical or healthcare background preferred.
• High school diploma, GED, or equivalent.
• Medical office/business professionalism.
• Training provided.

Behavioral Characteristics

• Patient advocate, excellent customer service, detail-oriented, well-organized, clear communicator, able to work under stress, energetic, self-motivated, team player, problem solver, multi-tasker, empathetic, able to interpret insurance forms, follow procedures, operate electronic platforms.

Physical Demands and Work Environment

• Work various schedules, travel between locations, work indoors, use computers and testing instruments, reach above shoulder, lift up to 20 pounds, moderate noise level.

Additional Requirements

• Adhere to HIPAA and security policies, protect confidential information.
• Equal opportunity employer, inclusive hiring practices.
• Position offers competitive pay from $17.75 to $26.63 per hour, incentive pay, and overtime opportunities.