Optometric Assistant Part Time - EVW

Visionworks of America; Town of Vestal (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in optical care is seeking a part-time Optometric Assistant to enhance patient experiences. The role involves preparing patients for examinations, assisting with tests, and managing patient flow. Ideal candidates will have a background in healthcare or optics, excellent customer service skills, and the ability to multitask in a dynamic environment.

Qualifications

• One year of related experience preferred.
• Optical or healthcare background is advantageous.
• Medical office professionalism required.

Responsibilities

• Complete patient registration and gather pertinent information.
• Assist onsite doctor with patient care and eye examinations.
• Guide patients through remote eye exams and assist remote doctors.

Skills

Customer Service

Detail-oriented

Clear Communication

Multitasking

Problem Solving

Education

HS diploma or GED

Job description

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Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class & Rate

Part Time (0-19 hours) | $17.00 to $25.50 per hour

Essential Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test, and accurately document the results in EMR.
• Assist with remote appointments by guiding patients through remote eye exams, including pre-testing, specialty testing, initiating remote video conferencing, and assisting remote doctors and technicians.
• Transition patients to retail associates after exams, conveying doctor recommendations.
• Understand MVC plans and articulate plan benefits to patients.
• Preauthorize insurance in line with standard procedures.
• Schedule appointments and manage exam bookings, including handling no-shows and cancellations.
• Maintain patient flow and answer clinical questions in person and by phone.
• Maintain accurate patient records and instruct on contact lens care and handling.
• Order and stock diagnostic contact lenses, and notify patients when ready for dispensing.
• Ensure a clean environment, maintain equipment, and participate in training and certification.
• Work flexible schedules and travel between locations as needed.

Education & Experience

One year of related experience preferred. Optical or healthcare background is advantageous. Medical office professionalism required. HS diploma or GED needed; training provided.

Behavioral Characteristics

• Patient advocate, excellent customer service, detail-oriented, clear communication, ability to work under stress, energetic, team player, problem solver, multitasker, empathetic, knowledgeable about insurance procedures, and efficient with data entry.

Physical Demands & Work Environment

• Ability to work varying schedules, travel between stores, and perform physical tasks like lifting up to 20 pounds. Use of computers and testing instruments is required. The environment is moderate noise, inside store locations.

Additional Requirements

Compliance with HIPAA and security policies is mandatory. Visionworks is an equal opportunity employer. The role offers competitive pay and benefits, with starting pay from $17.00 to $25.50 per hour, including incentives and opportunities for wage upgrades and overtime.