Optometric Assistant - Part Time - Clinton Township

Henry Ford Health System; Michigan; On-site; USD 30,000 - 40,000; Part time

Job summary

A leading health care organization in Metro Detroit is seeking a part-time Optometric Assistant in Clinton Township. The role involves assisting with visual exams, performing preliminary tests, and ensuring excellent customer service. Ideal candidates will have a high school diploma and experience in customer service or optometric settings. Evening and weekend availability is required.

Qualifications

• Previous customer service or optometric tech experience preferred.
• Completion of all required training courses as directed.

Responsibilities

• Assist doctor with comprehensive visual exams and procedures.
• Perform preliminary testing and document entries in medical records.
• Educate patients on contact lens handling and eyewear.

Skills

Customer Service

Communication

Basic Math

Education

High School Diploma or GED

Tools

Electronic Medical Records

Job description

Optometric Assistant - Part Time - Clinton Township

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor’s prescription and suggest products and enhancements to address specific prescription requirements
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

• Works in a retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: Henry Ford OptimEyes Clinton
• Shift: Rotating
• Union Code: Not Applicable

About the company

The Henry Ford Health System is a comprehensive, integrated, non-profit health care organization in Metro Detroit.