Optometric Assistant - Full time - Westland

Henry Ford Health; Westland (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading health care provider is seeking an Optometric Assistant in Westland. The role involves assisting with comprehensive visual exams and medical procedures, managing patient records, and providing education on eye care. Ideal candidates will have a high school diploma and experience in customer service or optometric technology. Join a dynamic team and contribute to patient care in a retail optical environment.

Qualifications

• Previous computer experience preferred.
• Experience in customer service or optometric technology preferred.

Responsibilities

• Assist doctor with visual exams and medical procedures.
• Document patient information into electronic records.
• Educate patients on contact lens handling.

Skills

Customer Service

Basic Math Skills

Optometric Technology

Education

High School Diploma or GED

Tools

Electronic Medical Records

Job description

Optometric Assistant - Full time - Westland

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General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

• Perform visual preliminary testing including auto refraction, intra-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, and other related tasks.
• Document all testing and patient information into the electronic medical record, including chief complaints, medical history, medications, social history, and prescriptions.
• Escort patients through the exam process and transfer them to the appropriate department such as Eyewear Consultation, Dispenser, or Customer Service.
• Educate patients on contact lens handling, wearing schedules, care, and the importance of owning prescription glasses.
• Adhere to scheduling guidelines and time allocations for testing and record entries per appointment.
• Interpret doctor’s prescriptions and suggest suitable products and enhancements.
• Complete all required training and educational programs to perform job responsibilities effectively.
• Address customer concerns and questions, directing them to appropriate sources when necessary.
• Manage multiple customers tactfully and efficiently.

Knowledge, Skills, and Abilities Required

• High school diploma or GED required.
• Previous computer experience and basic math skills preferred.
• Experience in customer service or optometric technology preferred.
• Knowledge of electronic medical records preferred.
• Retail, hospitality, or customer service experience preferred.
• Ability to walk, bend, and stand for extended periods.
• Completion of all training courses as directed by Henry Ford Optimeyes.
• Meet or exceed customer service standards outlined in the HFHS Customer Service Policy.

Working Conditions

• Work in a retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Westland SVC Store
• Shift: Rotating
• Union Code: Not Applicable

Other Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care, Insurance, Wellness and Fitness Services