Optometric Assistant - Full time - Troy

Henry Ford Health; Troy (MI); On-site; USD 29,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a full-time Optometric Assistant in Troy, MI. In this role, you will assist doctors in conducting visual exams, performing preliminary tests, and maintaining patient records. Ideal candidates will have a high school diploma and experience in customer service or optometry, with opportunities for growth in a dynamic healthcare environment.

Qualifications

• Requires a high school diploma or GED.
• Previous customer service or optometric tech experience preferred.
• Basic math and computer skills are useful.

Responsibilities

• Assist the doctor with comprehensive visual exams and procedures.
• Perform preliminary testing including visual acuity and pressure testing.
• Document patient information in electronic medical records.

Skills

Customer service

Basic math skills

Computer knowledge

Education

High school diploma or GED

Job description

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General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

General Summary

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

Principal Duties And Responsibilities

• Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
• Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
• Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
• Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
• Interpret a doctor’s prescription and suggest products and enhancements to address specific prescription requirements
• Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
• Answer and address customer concerns and questions.
• Direct customer to the appropriate source when unable to address customer questions.
• Handle multiple customers effectively with tact and a sense of urgency.
  
  

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.
  
  

WORKING CONDITIONS

• Works in a retail optical environment.
• Requires evening and weekend hours.
  
  

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Troy SVS Store
• Shift: Rotating
• Union Code: Not Applicable

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Insurance, and Wellness and Fitness Services

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