Optometric Assistant - EVW Part Time

Visionworks of America; Nashua (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as an Optometric Assistant, where your role is vital in ensuring a seamless patient experience. This part-time position involves preparing patients for examinations, assisting with diagnostic tests, and acting as a liaison between patients and optometrists. You'll enjoy a dynamic work environment, where your skills in customer service and communication will shine. With flexible scheduling and opportunities for growth, this role is perfect for those passionate about healthcare and patient advocacy. Be part of a team that values your contributions and fosters a supportive atmosphere for both patients and staff.

Qualifications

• 1 year of experience in a related field preferred.
• Optical or healthcare background is a plus.

Responsibilities

• Assist with patient care and eye examinations.
• Complete patient registration and document results in EMR.
• Manage appointments and maintain patient flow.

Skills

Customer Service

Patient Advocacy

Communication

Multi-tasking

Problem-solving

Education

High School Diploma or GED

One year of related experience

Tools

EMR Software

Job description

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Summary
The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class: Part Time, 20 - 29 hours

Pay Rate: $17.00 to $25.50 per hour

Essential Responsibilities

1. Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
2. Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
3. Assist patients with remote appointments, including pre-testing, specialty testing, initiating remote video conferencing, and supporting remote exams, with results documented in EMR.
4. Transition the patient to a retail associate after exams, conveying the doctor’s recommendations.
5. Understand MVC plans and articulate plan benefits to patients.
6. Preauthorize insurance following SOPs.
7. Schedule appointments and manage exam books with retail partners, including handling no-shows and cancellations.
8. Maintain patient flow to support doctor efficiency.
9. Address clinical questions, triage ocular emergencies, and schedule annual exams.
10. Ensure accurate patient records per company standards.
11. Instruct patients on contact lens care and handling.
12. Order and stock diagnostic contact lenses, notify patients when ready, and manage contact lens trials.
13. Maintain cleanliness and functionality of equipment and supplies, participate in training, and obtain necessary clinical certifications.
14. Work flexible schedules, including travel to other locations.

Education/Experience

• One (1) year of related experience
• Optical or healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED, or equivalent; related experience acceptable
• Training provided

Behavioral Characteristics

• Patient advocate and excellent customer service skills
• Initiative, organization, and clear communication
• Ability to work under stress, multi-task, and exhibit empathy
• Team player with problem-solving skills
• Ability to read, interpret insurance forms, and operate electronic platforms

Physical Demands and Work Environment

• Work schedules may vary, including travel between stores
• Work inside store locations, using computers and testing instruments
• Physical abilities include sitting, standing, reaching, and lifting up to 20 pounds

Additional Requirements

Compliance with HIPAA and data security policies is mandatory. Visionworks is an equal opportunity employer. The position offers competitive pay and benefits, with wages starting at $17.00/hour, up to $25.50/hour, plus incentive opportunities.