Optometric Assistant

Visionworks; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Specialist/Optometric Assistant to enhance the patient experience in vision care. This role is pivotal in guiding patients through their eye exam journey, ensuring their needs are met with warmth and professionalism. The ideal candidate will be passionate about customer service and ready to make a significant impact in a supportive environment. With a commitment to diversity and inclusion, this forward-thinking company values each individual's unique story and offers a competitive benefits package, making it a great place to grow your career.

Benefits

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical and Dental for Full Timers

Qualifications

• Experience in customer service or patient care is preferred.
• High school diploma or equivalent is required.

Responsibilities

• Maintain accurate patient records and conduct preliminary testing.
• Transition patients from the doctor to the sales floor.

Skills

Customer Service

Patient Care

Communication Skills

Education

High School Diploma or GED

Related Job Experience

Job description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Type: Full Time

Pay Range: $11.09 - 14.97 per hour.

The Role:

A Visionworks Clinical Specialist (CS)/Optometric Assistant is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services, and managed vision care. The CS personally takes the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human, and bold way.

1. Maintain complete and accurate patient records before conducting preliminary testing.
2. Introduce patient to OD and provide OD with important patient information.
3. Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
4. Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Qualifications:

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts — including but not limited to:

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.