Options Counselor

Senior Services of Southeastern Virginia; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Senior Services of Southeastern Virginia is seeking a field‑based Case Manager to help older adults live independently. You will visit clients in their homes, assess needs, identify community options, facilitate access to services, and monitor outcomes.

Frequent travel throughout our service area is required and you will report directly to the Long Term Care Supervisor. The role requires a Bachelor's degree in social work or related field, or an RN, with experience in community based services,

Qualifications

• Bachelor's degree in social work or related field, or RN, with experience in community based services.
• Must possess a valid driver's license, auto insurance, good driving record, and acceptable criminal background check.

Responsibilities

• Visit individuals in their homes to assess needs and identify community options.
• Facilitate access to and monitor services obtained for clients.
• Document case details timely using electronic records.
• Coordinate with other providers and caregivers.
• Travel throughout service area for home visits; report to supervisor.

Skills

Care coordination

Community resources

Active listening

Verbal & written communication

HIPAA knowledge

Microsoft Office

Organization & planning

Adaptability

Professional judgment

Rapport building

Education

Bachelor's degree in social work or related field, or RN

Tools

Microsoft Office

Job description

Description

Person-centered case management assisting older adults who seek supports and services to live independently. Duties include visiting individuals in their homes, identifying the options available in the community to meet the person's need, facilitating access to and monitoring whether the service was obtained, completing detailed and timely documentation, and coordinating with other providers or care givers. Most of the work is field based with frequent travel to homes throughout our service area. Reports directly to the Long Term Care Supervisor.

Requirements

• Works with individuals to identify needs, preferences, values and circumstances.
• Counsels individuals about available options that may meet the identified need(s).
• Refers, links, and advocates on clients’ behalf to obtain community resources, as needed, and follows up with client to determine whether service was obtained, and need met.
• Plans, prioritizes, and schedules work activities according to urgency of situation, workload, and applicable deadlines.
• Collaborates with other agencies, health care providers, and community resources to facilitate referrals, as well as to build and maintain professional relationships.
• Uses web-based electronic record for timely case related documentation and tracking outcomes.
• Educates the public through meetings and presentations.
• Conducts home visits
• Performs other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the disability and aging services systems, including long-term support options; consumer-directed services and supports; Medicaid, Medicare, and other benefits.

Knowledge of a wide variety of community resources, supports, and services.

Skill in empowering, encouraging, and guiding clients and/or caregivers.

Skill in active listening, interviewing, and assessing needs.

Excellent verbal and written communication skills.

Knowledge of HIPPA and ethical standards.

Proficient in use of Microsoft Office and use of web-based software programs.

Excellent organizational and planning skills to efficiently manage time and meet deadlines.

Ability to be flexible and adapt to change.

Ability to practice good professional judgment and work independently

Ability to form rapport with other professionals, clients, and caregivers.

WORKING ENVIRONMENT

Requires regular independent travel throughout South Hampton Roads with in office attendance an essential job function for meetings, training, and development and case management.

MINIMUM QUALIFICATIONS

Requires a Bachelor's degree in social work or related field, or RN, with experience in community based services.

Must possess a valid driver's license, auto insurance, good driving record, and acceptable criminal background check.