Options Counselor

SSSEVA; Norfolk (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

SSSEVA currently seeks a dedicated case management professional to support older adults living independently in the Norfolk area. The role involves home visits, assessing needs, and coordinating access to community resources with frequent travel across the service area.

You will document outcomes in a web-based system, collaborate with health care providers, and educate the public through meetings to ensure clients receive needed services in a timely manner.

Qualifications

• Knowledge of disability and aging services systems and community resources.
• Knowledge of HIPAA and ethical standards.
• Proficient in Microsoft Office and web-based software.

Responsibilities

• Visit individuals in their homes and assess needs and preferences.
• Identify community options to meet identified needs and facilitate access.
• Coordinate with providers and caregivers to ensure services are obtained and followed up.
• Document case details timely and accurately using electronic records.
• Travel frequently to homes throughout the service area; manage scheduling by urgency and deadlines.
• Educate the public through meetings and presentations; build professional relationships.

Skills

Empathy

Active listening

Communication

Time management

Independence

Adaptability

Education

Bachelor's degree in social work or related field

RN with community-based experience

Job description

Description

Person-centered case management assisting older adults who seek supports and services to live independently. Duties include visiting individuals in their homes, identifying the options available in the community to meet the person's need, facilitating access to and monitoring whether the service was obtained, completing detailed and timely documentation, and coordinating with other providers or care givers. Most of the work is field based with frequent travel to homes throughout our service area. Reports directly to the Long Term Care Supervisor.

Requirements

• Works with individuals to identify needs, preferences, values and circumstances.
• Counsels individuals about available options that may meet the identified need(s).
• Refers, links, and advocates on clients’ behalf to obtain community resources, as needed, and follows up with client to determine whether service was obtained, and need met.
• Plans, prioritizes, and schedules work activities according to urgency of situation, workload, and applicable deadlines.
• Collaborates with other agencies, health care providers, and community resources to facilitate referrals, as well as to build and maintain professional relationships.
• Uses web-based electronic record for timely case related documentation and tracking outcomes.
• Educates the public through meetings and presentations.
• Conducts home visits
• Performs other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the disability and aging services systems, including long-term support options; consumer-directed services and supports; Medicaid, Medicare, and other benefits.

Knowledge of a wide variety of community resources, supports, and services.

Skill in empowering, encouraging, and guiding clients and/or caregivers.

Skill in active listening, interviewing, and assessing needs.

Excellent verbal and written communication skills.

Knowledge of HIPPA and ethical standards.

Proficient in use of Microsoft Office and use of web-based software programs.

Excellent organizational and planning skills to efficiently manage time and meet deadlines.

Ability to be flexible and adapt to change.

Ability to practice good professional judgment and work independently

Ability to form rapport with other professionals, clients, and caregivers.

WORKING ENVIRONMENT

Requires regular independent travel throughout South Hampton Roads with in office attendance an essential job function for meetings, training, and development and case management.

MINIMUM QUALIFICATIONS

Requires a Bachelor's degree in social work or related field, or RN, with experience in community based services.

Must possess a valid driver's license, auto insurance, good driving record, and acceptable criminal background check.