Optics Security Support Engineer (24/7)

Amazon Web Services (AWS); Herndon (VA); In loco; USD 75.000 - 131.000; Tempo pieno

Descrizione del lavoro

Amazon.com Services LLC is seeking an AWS Optics Support Engineer to work across IT systems, delivering technical support and security response for both logical services and data center systems. The role requires strong security knowledge, excellent communication, and the ability to multitask during incidents or workflows.

The position is part of a 24/7/365 operation with shifts including days, nights, weekends, and holidays.

Competenze

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Willingness to work nights, weekends, and on-call coverage.

Mansioni

• Drive security findings, research mitigations, and analyze vulnerabilities to remediate root causes.
• Manage high-security events, communicate risks, and drive mitigation with stakeholders.
• Assess security risks across the organization and escalate appropriately.
• Create solutions to security issues using tech or process improvements.
• Produce reports and briefs on security concerns and opportunities for improvement.
• Coordinate with security teams to address findings until ownership is defined.
• Translate mitigation plans into actionable items for technical teams.
• Provide technical support via email, phone, and chats; troubleshoot IT systems.

Conoscenze

Software development experience

Technical support experience

Scripting languages

On-call availability

Strumenti

REST web services

XML

JSON

RAID

Descrizione del lavoro

Amazon.com Services LLC is seeking an AWS Optics Support Engineer to work across IT systems, delivering technical support and security response for both logical services and data center systems. The role requires strong security knowledge, excellent communication, and the ability to multitask during incidents or workflows.

The position is part of a 24/7/365 operation with shifts including days, nights, weekends, and holidays.