Optician - Full time - Westland

Henry Ford Health System; Westland (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Eyewear Consultant to join their team in a retail optical environment. This role involves selecting and fitting eyewear according to doctors' specifications, utilizing a customer-focused approach to ensure satisfaction. Candidates should have a high school diploma, with preferred experience in customer service or retail. The position requires strong communication skills and the ability to work flexible hours, including evenings and weekends. Join a team that values training and development, ensuring you have the tools to succeed in this rewarding role.

Qualifications

• Previous customer service or retail experience preferred.
• Must complete required training courses.

Responsibilities

• Select and fit eyewear according to prescriptions.
• Input and process eyewear orders accurately.
• Assist with front desk duties and patient scheduling.

Skills

Customer Service

Basic Math Skills

Optical Dispensing

Computer Skills

Education

High School Diploma or GED

Job description

GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues


• Responsible for communicating the preferred lens family of products and the benefits of each


• Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken


• Responsible for conducting and recording various measurements that are required to fabricate the lenses


• Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory


• Responsible for follow-up with the eyewear orders through completion and delivery


• Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram


• Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear


• Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility


• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires high school diploma or GED


• Previous computer experience and basic math skills preferred


• Previous customer service, retail, or hospitality experience preferred


• Previous dispensing/optical experience preferred


• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes


• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy


• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

• Works in retail optical environment.


• Requires evening and weekend hours

Additional Information

• Organization: Community Care Services


• Department: HF Optimeyes Westland SVC Stor


• Shift: Rotating


• Union Code: Not Applicable